7
FREQUENTLY ASKED QUESTIONS
WARNING: Risk of fire, damage to property, or injury may result if requirements are not met .
Q. Why does my heater’s fan continue to run after the set temperature is reached or the power is turned off?
A. This is normal . The heater’s fan will continue to run even after the heater automatically cycles down .
The fan continues to run so that every last bit of heat is blown out of the heat chamber while allowing the
unit to continue filtering your air . Once the internal box/components cool completely, the fan should then
shut off on its own . In this case, allow a few minutes after the heat cycles off (with power on) . The fan will
shut off faster when the power is turned off .
PREPARATION
Place the heater on a firm, level surface and plug into a grounded 120 V, 60 Hz power outlet and turn on
the power switch on the rear of the unit . Only operate heater in upright position .
Insert two AAA batteries into the remote control before using (batteries not included) . *(Not all products
will include a remote control .)
Please note that infrared heaters do not heat like a traditional space heater . You should not expect infrared
heaters to blow hot air like a traditional space heater . Infrared heaters heat objects not air . Infrared
heaters are intended to supplement an already heated, insulated room . Square footage specifications
assume a single enclosed room not an entire home . Infrared heaters do not heat through walls, floors, and
are not intended to replace a main heat source . Infrared heat can take at least 24 hours to warm a room
but operate much more efficiently to maintain the desired temperature . Infrared heaters will not work
well in uninsulated unheated spaces like screened in porches, RV’s, garages, unheated basements, etc .
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The heater does
not turn on .
1 . The heater is not plugged in .
2 . The power switch is not on
3 . The electricity at the main fuse
box is not working
1 . Plug the heater into a dedicated outlet .
2 . Flip the master power switch to the on
position .
3 . Check the electricity at the main fuse
box
If the unit shuts
down
1 . The heater has overheated .
2 . Insufficient power to the unit
1 . Turn the power switch to off then turn
power switch to on .
2 . Unplug the unit and wait 5-10 minutes,
then plug in and turn power switch to
on .
