9
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The heater
does not turn
on .
1 . The power cord is not plugged in .
2 . The electricity at the main fuse
box is not working .
3 . The master power switch is not
in the ON position .
1 . Plug the power cord into an electrical
outlet .
2 . Check the electricity at the main fuse
box .
3 . Switch the master power switch to the
ON position .
The flame
effect does not
turn on
1 . The flame intensity is low .
1 . Increase the flame intensity with the
flame button .
There is no
heat from the
unit
1 . The thermostat on the heater
is set lower than the room
temperature .
2 . The switch for heat is not on .
1 . Increase the thermostat temperature
on the heater to a higher heat setting .
2 . Select High or Low heat setting and
increase the thermostat temperature to
a higher setting .
The heater
displays an
error code
“E1”
1 . The heater has overheated .
2 . Insufficient power to the unit
3 . The air vent is clogged .
4 . Insufficient air flow to the heater .
1 . Unplug the heater from the wall, wait a
few seconds then plug the power cord
back in .
2 . Make sure the unit is plugged into
a dedicated 3-prong outlet, with no
extension cords or surge protectors .
3 . Clean the air vent located on the back of
the unit . see page 13 .
4 . Move the unit at least 3ft from the wall .
The heater
displays an
error code
“E2”
1 . Temperature sensor not
functioning properly .
1 . Please contact technical support .
