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3-3
Chapter 3: Troubleshooting
B. The system becomes unstable before or during the OS installation
When the system becomes unstable before or during OS installation, check the
following:
1. Source of installation: Make sure that the devices used for installation are
working properly, including boot devices such as CD/DVD disc, CD/DVD-
ROM.
2. Cable connection: Check to make sure that all cables are connected and
working properly.
3. Using minimum configuration for troubleshooting: Remove all unnecessary
components (starting with add-on cards first), and use minimum configuration
(with a CPU and a memory module installed) to identify the trouble areas.
Refer to the steps listed in Section A above for proper troubleshooting proce-
dures.
4. Identifying bad components by isolating them: If necessary, remove a compo-
nent in question from the chassis, and test it in isolation to make sure that it
works properly. Replace a bad component with a good one.
5. Check and change one component at a time instead of changing several
items at the same time. This will help isolate and identify the problem.
6. To find out if a component is good, swap this component with a new one to
see if the system will work properly. If so, then the old component is bad.
You can also install the component in question in another system. If the new
system works, the component is good and the old system has problems.
3-2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, please
note that as a motherboard manufacturer, Supermicro also sells motherboards
through its channels, so it is best to first check with your distributor or reseller for
troubleshooting services. They should know of any possible problem(s) with the
specific system configuration that was sold to you.
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked
Question' (FAQ) sections in this chapter or see the FAQs on our website
(
http://www.supermicro.com/ ) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website (http://www.supermicro.
com ).