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3-3

Chapter 3: Troubleshooting

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, note

that as a motherboard manufacturer, we do not sell directly to end-users, so it is

best to fi rst check with your distributor or reseller for troubleshooting services. They

should know of any possible problem(s) with the specifi c system confi guration that

was sold to you.

Please review the ‘Troubleshooting Procedures’ and 'Frequently Asked Ques-

tions' (FAQs) sections in this chapter or see the FAQs on our web site before

contacting Technical Support.

BIOS upgrades can be downloaded from our web site.

Note:

Not all BIOS

can be fl ashed depending on the modifi cations to the boot block code.

If you still cannot resolve the problem, include the following information when

contacting us for technical support:

Motherboard model and PCB revision number

BIOS release date/version (this can be seen on the initial display when your

system fi rst boots up)

System

confi guration

An example of a Technical Support form is posted on our web site.

Distributors: For immediate assistance, please have your account number ready

when contacting our technical support department by e-mail.

3-3 Frequently

Asked

Questions

Question: What type of memory does my motherboard support?

Answer:

The H8QI6/i-F serverboard supports up to 128 GB of DDR2-800/667/533

registered ECC SDRAM (or 64 GB with a single CPU installed). Both single and

dual channel confi guratiosn are supported. See Section 2-4 for details on installing

memory.

Question: How do I update my BIOS?

Answer:

It is recommended that you

not

upgrade your BIOS if you are not experi-

encing problems with your system. Updated BIOS fi les are located on our web site.

Please check our BIOS warning message and the information on how to update

your BIOS on our web site. Also, check the current BIOS revision and make sure

it is newer than your current BIOS before downloading.

Select your motherboard model on the web page and download the corresponding

BIOS fi le to your computer. Unzip the BIOS update fi le, in which you will fi nd the

Содержание H8QI6-F

Страница 1: ...H8QI6 F H8QIi F USER S MANUAL Revision 1 0 SUPER...

Страница 2: ...ERMICRO SHALL NOT HAVE LIABILITY FOR ANY HARDWARE SOFTWARE OR DATA STORED OR USED WITH THE PRODUCT INCLUDING THE COSTS OF REPAIRING REPLACING INTEGRATING INSTALLING OR RECOVERING SUCH HARDWARE SOFTWAR...

Страница 3: ...bes the features specifications and performance of the motherboard and provides detailed information about the chipset Chapter 2 begins with instructions on handling static sensitive devices Read this...

Страница 4: ...iv H8QI6 i F Serverboard User s Manual Notes...

Страница 5: ...tatic Sensitive Devices 1 Precautions 1 Unpacking 1 2 2 Processor and Heatsink Installation 2 2 3 Mounting the Motherboard into a Chassis 4 2 4 Installing Memory 4 2 5 PCI Expansion Cards 6 2 6 I O Po...

Страница 6: ...lot 15 Watch Dog Enable Disable 15 Compact Flash Master Slave Select 15 VGA Enable Disable 15 LAN1 2 Enable Disable 16 SAS Enable Disable 16 2 9 Onboard Indicators 17 LAN1 LAN2 LEDs 17 Dedicated IPMI...

Страница 7: ...dures 3 3 3 Frequently Asked Questions 3 3 4 Returning Merchandise for Service 4 Chapter 4 BIOS 4 1 Introduction 1 4 2 Main Menu 2 4 3 Advanced Settings Menu 2 4 5 Boot Settings Menu 20 4 6 Security M...

Страница 8: ...Notes viii H8QI6 i F Serverboard User s Manual...

Страница 9: ...ndards in quality and performance Please check that the following items have all been included with your motherboard If anything listed here is damaged or missing contact your retailer One 1 H8QI6 i F...

Страница 10: ...ress Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Te...

Страница 11: ...Chapter 1 Introduction 1 3 Figure 1 1 H8QI6 F Image...

Страница 12: ...FAN5 FAN4 CPU1 FAN3 CPU2 FAN9 FAN8 CPU4 FAN7 CPU4 FAN2 FAN1 UID UIO PCI E 2 0 X8 USB5 USB2 3 USB4 SAS5 SAS4 SAS6 SAS2 SAS1 SAS0 SATA5 SATA4 SATA3 SATA2 USB6 7 SATA0 SATA1 SAS3 SLOT1 PCI E 2 0 X4 in X8...

Страница 13: ...E Slot Enable Disable Both Closed Enabled JPG1 VGA Enable Disable Pins 1 2 Enabled JPL1 LAN 1 2 Enable Disable Pins 1 2 Enabled JPS1 SAS Controller Enable Disable Pins 1 2 Enabled JWD Watch Dog Pins...

Страница 14: ...ader JPW1 24 pin Main ATX Power Connector JPW2 3 4 12V 8 pin CPU Power Connectors JSMB1 System Management Bus Header SMBus JWF1 Compact Flash Card Power Connector JWOL1 Wake On LAN Header LAN1 2 Gigab...

Страница 15: ...90 chipset and one SP5100 Southbridge chipset Expansion Slots Three 3 PCI Express x16 Gen 2 One 1 PCI Express x8 Gen 2 Two 2 PCI Express x4 in x8 slot Gen 2 One 1 UIO BIOS 16 Mb AMIBIOS SPI Flash ROM...

Страница 16: ...Two 2 Fast UART 16550 compatible serial port one header and one port Six 6 USB Universal Serial Bus 2 0 ports 2x rear 2x header 2x type A Two 2 LAN ports supported by an onboard Intel 82576 dual port...

Страница 17: ...X16 HT Link 16 16 1GHz SLOT 1 PCIE X4 in X8 SLOT 4 PCIE_ X16 HTX 16 16 1GHz HT Link HT Link 16 16 1GHz DDR2 533 667 DDR2 533 667 DDR2 533 667 AMD UDMA 133 IDE PRI SEC USB USB PORT 0 5 AMD SR5690 SLOT...

Страница 18: ...to 48x between integrated circuits This is done partly by reducing the number of buses in the chipset to reduce bottlenecks and by enabling a more efficient use of memory in multi processor systems T...

Страница 19: ...ars to be off and responds immediately to user or other requests Slow Blinking LED for Suspend State Indicator When the CPU goes into a suspend state the chassis power LED will start blinking to indic...

Страница 20: ...ssion is present you may choose to install a line filter to shield the computer from noise It is recommended that you also install a power surge protector to help avoid problems caused by power surges...

Страница 21: ...to power management to reduce power consumption The IRQs DMAs and I O space resources of the Super I O can be flexibly adjusted to meet ISA PnP requirements which support ACPI and APM Advanced Power M...

Страница 22: ...1 14 H8QI6 i F Serverboard User s Manual Notes...

Страница 23: ...h its components peripheral chips memory modules or gold contacts When handling chips or modules avoid touching their pins Put the motherboard and peripherals back into their antistatic bags when not...

Страница 24: ...a chassis Install the processor s and the heatsink s 1 Install the motherboard in the chassis 2 Install the memory and add on cards 3 Finally connect the cables and install the drivers 4 Installing t...

Страница 25: ...ny pins of the socket which may damage the CPU and or the socket With the CPU inserted into the 4 socket inspect the four corners of the CPU to make sure that it is properly installed and flush with t...

Страница 26: ...g the Motherboard onto the Tray in the Chassis Carefully mount the motherboard onto the motherboard tray by aligning the 1 motherboard mounting holes with the raised metal standoffs in the tray Insert...

Страница 27: ...more efficient operation Note 256 MB 512 MB 1 GB 2 GB 4 GB and 8 GB memory modules are sup ported It is highly recommended that you remove the power cord from the system before installing or changing...

Страница 28: ...hassis cover 2 Install the riser card by sliding card into the appropriate riser card in the 3 motherboard Choose the PCI slot shield in which to place the add on card 4 In that slot open the PCI slot...

Страница 29: ...ons and Definitions Front Control Panel JF1 contains header pins for various front control panel connectors See Figure 2 3 for the pin definitions of the various connectors Refer to Section 2 6 for de...

Страница 30: ...set switch on the computer chassis See the table on the right for pin definitions PW_ON Connector The PW_ON connector is on pins 1 and 2 of JF1 This header should be connected to the chassis power but...

Страница 31: ...s for LAN1 are on pins 11 and 12 of JF1 Attach LAN LED cables to display network activity See the table on the right for pin definitions Power On LED The Power On LED connector is located on pins 15 a...

Страница 32: ...us Headers Pin Definitions USB2 3 USB6 7 USB2 Pin Definition USB3 Pin Definition 1 5V 1 5V 2 PO 2 PO 3 PO 3 PO 4 Ground 4 Ground 5 Key 5 NC Fan Header Pin Definitions Pin Definition 1 Ground 2 12V 3 T...

Страница 33: ...ut Output headers provide a bus between the SATA controller and the backpane to provide SATA enclosure man agement functions Connect the appropriate cable from the backplane to the T SGPIO1 header to...

Страница 34: ...VCC 5V 4 Mouse KB VCC 5V 5 KB Clock 5 Mouse Clock 6 No Connec tion 6 No Connec tion VCC with 1 5A PTC current limit Power LED Speaker On the JD1 header pins 1 3 are used for power LED indication and p...

Страница 35: ...ovide easy identification of a system unit that may be in need of service Compact Flash Card PWR Connector A Compact Flash Card Power Connector is located at JWF1 For the Compact Flash Card to work pr...

Страница 36: ...ns Note On two pin jumpers Closed means the jumper is on and Open means the jumper is off the pins Connector Pins Jumper Setting 3 2 1 3 2 1 CMOS Clear JBT1 is used to clear CMOS which will also clear...

Страница 37: ...onitor that takes action when a software application freezes the system Jumping pins 1 2 will have WD reboot the system if a program freezes Jumping pins 2 3 will generate a non maskable interrupt for...

Страница 38: ...The default setting is enabled LAN1 2 En Disable Jumper Settings JPL1 Jumper Setting Definition Pins 1 2 Enabled Pins 2 3 Disabled SAS Enable Disable Jumper Settings JPS1 Jumper Setting Definition Pi...

Страница 39: ...vity while the green LED on the left indicates the speed of the connection See the table at right for more information IPMI LAN Link LED DP5001 Left Activity LED Right Color Status Definition Link Lef...

Страница 40: ...t Data 5 8 Host Data 10 9 Host Data 4 10 Host Data 11 11 Host Data 3 12 Host Data 12 13 Host Data 2 14 Host Data 13 15 Host Data 1 16 Host Data 14 17 Host Data 0 18 Host Data 15 19 Ground 20 Key 21 DR...

Страница 41: ...Definitions SATA0 SATA3 Pin Definition 1 Ground 2 TXP 3 TXN 4 Ground 5 RXN 6 RXP 7 Ground SAS Ports Pin Definitions SAS0 SAS7 Pin Definition Pin Definition 1 Ground 2 TXP 3 TXN 4 Ground 5 RXN 6 RXP 7...

Страница 42: ...SATA Driver Before installing the OS operating system and SATA RAID driver you must decide if you wish to have the operating system installed as part of a bootable RAID array or installed to a separat...

Страница 43: ...ad the default settings Use the arrow keys to move to the Advanced menu then scroll down to 2 Chipset Configuration Next enter SourthBridge Configuration and press the Enter key Once in this submenu s...

Страница 44: ...ver diskette you just created into the floppy drive Highlight Manufuacturer Supplied Hardware Support Disk and hit the Enter key Highlight the first nVidia RAID driver shown and press the Enter key to...

Страница 45: ...play does not appear click on the My Computer icon and then on the icon representing your CD ROM drive Finally double click on the S Setup icon Click the icons showing a hand writing on paper to view...

Страница 46: ...H8QI6 i F Serverboard User s Manual 2 24 Notes...

Страница 47: ...your power supply 2 Make sure that no short circuits exist between the motherboard and chassis 3 Disconnect all cables from the motherboard including those for the keyboard 4 and mouse Remove all add...

Страница 48: ...ed 1 You should be using registered ECC DDR 2 memory see next page Also 2 it is recommended that you use the same memory type and speed for all DIMMs in the system See Section 2 4 for memory details C...

Страница 49: ...isplay when your system first boots up System configuration An example of a Technical Support form is posted on our web site Distributors For immediate assistance please have your account number ready...

Страница 50: ...the Standby or Suspend feature is enabled or when the BIOS is not in control such as during memory count the first screen that appears when the system is turned on the momentary on off switch must be...

Страница 51: ...ch as F1 F2 etc Each main BIOS menu option is described in this manual The Main BIOS screen has two main frames The left frame displays all the options that can be configured Grayed out options cannot...

Страница 52: ...ered in HH MM SS format Please note that time is in a 24 hour format For example 5 30 A M appears as 05 30 00 and 5 30 P M as 17 30 00 4 3 Advanced Settings Menu CPU Configuration CPU Configuration Th...

Страница 53: ...troller This setting allows you to Enable or Disable the PCI IDE controller Primary Secondary Third Fourth IDE Master Slave LBA Large Mode LBA Logical Block Addressing is a method of addressing data o...

Страница 54: ...ves such as IDE CD ROM drives check the specifications of the drive DMA Mode Selects the DMA Mode Options are Auto SWDMA0 SWDMA1 SWDMA2 MWDMA0 MDWDMA1 MWDMA2 UDMA0 UDMA1 UDMA2 UDMA3 UDMA4 and UDMA5 SW...

Страница 55: ...d No Plug Play O S Select Yes to allow the OS to configure Plug Play devices This is not required for system boot if your system has an OS that supports Plug Play Select No to allow AMIBIOS to configu...

Страница 56: ...le to be used by PCI PnP devices or is reserved for use by legacy ISA devices Options are Available or Reserved Reserved Memory Size This option specifies the size of the memory block reserved for leg...

Страница 57: ...lude Normal IrDA and ASK IR Restore on AC Power Loss This sets the action that occurs when an AC power loss occurs Options include Power Off Power On and Last State Watch Dog Timer This sets the Watch...

Страница 58: ...ry scheme when this function is supported by the processor The options are Disabled Address Bits 6 Address Bits 12 XOR of Address Bits 20 16 6 and XOR of Address Bits 20 16 9 Mem Clk Tristate C3 ALTVI...

Страница 59: ...ors automatically maintaining system integrity Options are Enabled or Disabled DRAM Scrub Redirect This setting allows the system to correct DRAM ECC errors immediately when they occur even if backgro...

Страница 60: ...setting specifies the DRAM timing mode Options are Auto and DCT0 DCT1 and Both Alternate VID Specify the alternate VID while in low power states Options are Auto and various voltages from 800V to 1 05...

Страница 61: ...cument for more details RD890 Configuration PCI Express Configuration Port Features This submenu allows you to set the features for Ports 02 through 13 in the system Each port submenu allows you to de...

Страница 62: ...you to Enable or Disable L1 ACK When enabled the L1 will be ACK d immediately Lane Reversal Use this setting to Enable or Disable Lane Reversal Hot Plug Support Use this setting to set Hot Plug Suppor...

Страница 63: ...include Auto 26mA 20mA 22mA and 24mA Turnoff PLL During L1 L23 This setting allows you to Enable or Disable turning off PLL during L1 L23 TXCLK Clock Gating in L1 Use this setting to Enable or Disable...

Страница 64: ...ng delay time setting The default is 2 Receiver Detection Pooling ms Use the keys to change the receiver detection pooling time setting The default is 40 Hide Unused PCIE P2P Bridges Use this setting...

Страница 65: ...dB 1 32 dB 2 08dB 3 1 dB 4 22 dB 5 50 dB and 7 05 dB Debug Option NB Transmitter Attenuation Use this to set the NB Transmitter Attenuation by using the keys to change the number The default number i...

Страница 66: ...Peer to Peer Mode Use this option to set the IOC peer to peer mode Options include Auto Default Mode1 and Mode2 Northbridge Interrupt Pin This option Enables or Disables the Northbridge Interrupt Pin...

Страница 67: ...mber and Channel Number Status information IP Address This submenu sets the IP address source as either Static or DHCP Selecting Static allows you to manually set the IP Address Subnet Mask and Gatewa...

Страница 68: ...Express L0s and L1 link power status Remote Access Configuration Remote Access Use this option to Enable or Disable Remote Access in your system If enabled the settings below will appear Serial Port...

Страница 69: ...secs USB Configuration This submenu displays the Module Version and lists the USB devices that are enabled as well as the following options Legacy USB Support Select Enabled to enable the support for...

Страница 70: ...ts during POST to reduce the time needed for the system to boot up The options are Enabled and Disabled Quiet Boot If Disabled normal POST messages will be displayed on boot up If Enabled this display...

Страница 71: ...sk drives A device that is in parenthesis has been disabled in the corresponding type menu CD DVD Drives This feature allows you to specify the boot sequence from the list of available CD DVD drives A...

Страница 72: ...omputer so the new system configuration parameters can take effect Select Save Changes and Exit from the Exit menu and press Enter Discard Changes and Exit Select this option to quit BIOS Setup withou...

Страница 73: ...should consult with your system manufacturer for possible repairs These fatal errors are usually communicated through a series of audible beeps The numbers on the fatal error list on the following pa...

Страница 74: ...A 2 H8QI6 i F Serverboard User s Manual Notes...

Страница 75: ...itialization code checksum will be verified D1h Initializing the DMA controller performing the keyboard controller BAT test starting memory refresh and entering 4 GB flat mode next D3h Starting memory...

Страница 76: ...rred while reading the floppy drive in drive A F0h Next searching for the AMIBOOT ROM file in the root directory F1h The AMIBOOT ROM file is not in the root directory F2h Next reading and analyzing th...

Страница 77: ...d during power on Initializing CMOS RAM if the Initialize CMOS RAM in every boot AMIBIOS POST option was set in AMIBCP or the End key was pressed 12h Next disabling DMA controllers 1 and 2 and interru...

Страница 78: ...IPL general devices next if present See the last page of this chapter for additional information 39h Displaying bus initialization error messages See the last page of this chapter for additional info...

Страница 79: ...e was adjusted for relocation and shadowing Clearing the Hit DEL message next 59h The Hit DEL message is cleared The WAIT message is displayed Starting the DMA and interrupt controller test next 60h T...

Страница 80: ...ntrol and has now returned control to BIOS POST Performing any required processing after the option ROM returned control 99h Any initialization required after the option ROM test has completed Configu...

Страница 81: ...ption ROM had control next Aah Initialization after E000 option ROM control has completed Displaying the system configuration next Abh Uncompressing the DMI data and executing DMI POST initialization...

Страница 82: ...B 8 H8QI6 i F Serverboard User s Manual Notes...

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