3-3
Chapter 3: Troubleshooting
(http://www.supermicro.com/support/bios/
).
Note: Not all BIOS can be fl ashed depending on the modifi cations to the
boot block code.
3. If you still cannot resolve the problem, include the following information when
contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•System
confi
guration
An example of a Technical Support form is on our web site at
(http://www.supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at [email protected], by phone at: (408) 503-8000, option
2, or by fax at (408)503-8019.
3-3 Frequently
Asked
Questions
Question: What are the various types of memory that my motherboard can
support?
Answer:
The X6DHR-3G2/X6DHR-EG2 has eight 240-pin DIMM slots that support
registered ECC DDRII-400 (PC3200) SDRAM modules. It is strongly recommended
that you do not mix memory modules of different speeds and sizes.
Question: How do I update my BIOS?
Answer:
It is recommended that you
do not
upgrade your BIOS if you are expe-
riencing no problems with your system. Updated BIOS fi les are located on our
web site at http://www.supermicro.com. Please check our BIOS warning message
and the information on how to update your BIOS on our web site. Also, check the
current BIOS revision and make sure it is newer than your BIOS before download-
ing. Select your motherboard model and download the BIOS fi le to your computer.
Unzip the BIOS update fi le and you will fi nd the readme.txt (fl ash instructions), the
phlash16.exe (BIOS fl ash utility), the Chkfl ash.com, Flash.bat (platform fi les) and
the BIOS image (xxxxxx.rom) fi les. Copy these fi les onto a bootable fl oppy and
reboot your system. Then, follow the direction given in Readme.txt to complete the
BIOS update.
(
*
Warning
: Do not shut down or reset the system while updating BIOS to
prevent possible system boot failure!)
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