3-3
Chapter 3: Troubleshooting
2. BIOS upgrades can be downloaded from our web site at
(http://www.supermicro.
com/support/bios/
).
Note: Not all BIOS can be fl ashed; it depends on the modifi cations to the boot
block
code.
3. If you still cannot resolve the problem, include the following information when
contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•System
confi
guration
An example of a Technical Support form is on our web site at
(http://www.supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at [email protected], by phone at: (408) 503-8000, option
2, or by fax at (408)503-8019.
3-3 Frequently
Asked
Questions
Question: What are the various types of memory that my motherboard can
support?
Answer:
The X6DH8-XB/X6DHE-XB has eight 184-pin DIMM slots that support
registered ECC DDR 333/266 (PC2700/PC2100) SDRAM modules. It is strongly
recommended that you do not mix memory modules of different speeds and sizes.
(*Please refer to Page 2-6 for the instruction on DDR 333 DIMM population and
installation.)
Answer:
It is recommended that you
do not
upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS fi les are located on
our web site at
(http://www.supermicro.com/support/bios/
). Please check our BIOS
warning message and the information on how to update your BIOS on our web site.
Also, check the current BIOS revision and make sure it is newer than your BIOS
before downloading. Select your motherboard model and download the BIOS fi le
to your computer. Unzip the BIOS fi les onto a bootable fl oppy and reboot your
system. Follow the Readme.txt to continue fl ashing the BIOS.
(
*
Warning
: Do not shut down or reset the system while updating BIOS to
prevent possible system boot failure!)
Question:
What's on the CD that came with my motherboard?
Answer:
The supplied compact disc has quite a few drivers and programs that will
greatly enhance your system. We recommend that you review the CD and install the
applications you need. Applications on the CD include chipset drivers for Windows
and security and audio drivers.
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