Chapter 3: Troubleshooting
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3. Make sure that you are using the correct type of ECC DDR4 modules recommended by
the manufacturer.
4. Check for bad DIMM modules or slots by swapping a single module among all memory
slots and check the results.
Losing the System's Setup Configuration
1. Make sure that you are using a high-quality power supply. A poor-quality power supply
may cause the system to lose the CMOS setup information. Refer to Chapter 2 for
details on recommended power supplies.
2. The battery on your motherboard may be old. Check to verify that it still supplies
~3VDC. If it does not, replace it with a new one.
3.
If the above steps do not fix the setup configuration problem, contact your vendor for
repairs.
When the System Becomes Unstable
A. If the system becomes unstable during or after OS installation, check the following:
1. CPU/BIOS support: Make sure that your CPU is supported and that you have the latest
BIOS installed in your system.
2. Memory support: Make sure that the memory modules are supported by testing the
modules using memtest86 or a similar utility.
Note
: Click on the "Tested Memory List" link on the motherboard's product page to
see a list of supported memory.
3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the
bad HDDs with good ones.
4. Check the hardware monitoring settings in the BMC webpage or with BMC tools to
make sure that the CPU and system temperatures are within the normal range.
5. Adequate power supply: Make sure that the power supply provides adequate power to
the system. Make sure that all power connectors are connected. Please refer to our
website for more information on the minimum power requirements.
6. Proper software support: Make sure that the correct drivers are used.
B. If the system becomes unstable before or during OS installation, check the following:
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