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Chapter 3: Troubleshooting

Answer:

It happens in some environments. To solve this problem, click OK and save the

installation package to the location you specify. The driver is then installed automatically.

Question: When I ran the executable file setup.exe to install the AMD SP3 I/O driver on

Windows, the following message appeared:

Содержание H12DSU-iN

Страница 1: ...USER S MANUAL Revision 1 0 H12DSU iN...

Страница 2: ...an industrial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful...

Страница 3: ...e while consuming little power Please note that this motherboard is intended to be installed and serviced by professional technicians only For processor memory updates please refer to our website at h...

Страница 4: ...uter B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Technical Support rma s...

Страница 5: ...nmental Temperature Control 17 System Resource Alert 17 1 5 ACPI Features 18 1 6 Power Supply 18 1 7 Super I O 18 Chapter 2 Installation 2 1 Static Sensitive Devices 19 Precautions 19 Unpacking 19 2 2...

Страница 6: ...ing the Setup Configuration 50 When the System Becomes Unstable 50 3 2 Technical Support Procedures 51 3 3 Frequently Asked Questions 52 3 4 Returning Merchandise for Service 56 3 5 Battery Removal an...

Страница 7: ...allation 94 A 3 SuperDoctor 5 95 A 4 IPMI 95 Appendix B Standardized Warning Statements B 1 Battery Handling 96 B 2 Product Disposal 98 Appendix C UEFI BIOS Recovery C 1 Overview 99 C 2 Recovering the...

Страница 8: ...rivers utilities and the user s manual for your server Supermicro product manuals http www supermicro com support manuals Product drivers and utilities https www supermicro com wftp driver Product saf...

Страница 9: ...therboard Image Note All graphics shown in this manual were based upon the latest PCB revision available at the time of publication of the manual The motherboard you received may or may not look exact...

Страница 10: ...10 H12DSU iN User s Manual Figure 1 2 H12DSU iN Motherboard Layout DESIGNED IN USA H12DSU iN REV...

Страница 11: ...e manufacturer Do not install the onboard battery upside down to avoid possible explosion 1 1 Quick Reference VGA UID_LED P1_NVME0 1 SATA0 7 SATA8 BP PWR1 4 SATA9 FAN2 FAN1 CPU1 GPU PWR1 PSU2 FAN3 FAN...

Страница 12: ...Device CPLD header FP1 Front Panel Connector JF1 Front Control Panel Header 1 P1_NVME0 1 SATA0 7 Processor 1 NVMe Ports 0 1 SATA 0 7 P1_NVME2 3 Processor 1 NVMe Ports 2 3 P2_NVME0 1 SATA10 17 Processo...

Страница 13: ...or gigabit RJ45 port Graphics ASPEED AST2500 BMC chip with one VGA port I O Devices One COM Port Connector on rear I O panel Four internal NVMe PCI E 4 0 x4 ports via SlimSAS Sixteen SATA 3 0 ports SA...

Страница 14: ...al cooling zone Low noise fan speed control Pulse Width Modulation PWM fan control System Management Trusted Platform Module TPM support System resource alert via SuperDoctor 5 Power Supply Monitoring...

Страница 15: ...OM 1 SXB3_1 SXB3_2 SXB3_3 CPU0 P1 15 8 CPU0 P2 15 0 CPU0 P3 15 0 JSLIM1 JSLIM2 CPU0 P0 11 8 CPU0 P0 15 12 CPU0 P0 7 0 or SATA 7 0 WIO SXB1_1 SXB1_2 SXB1_3 1 0 1 0 1 0 E F G H 1 0 1 0 1 0 1 0 A B C D D...

Страница 16: ...rt Rev 6 2 Adaptive Thermal Management Monitoring PCI E 4 0 w transfer rate of up to 16 0 GT s and SATA 3 0 w transfer rate of up to 6 0 GB s System Management Bus SMBus Specification Version 3 1 1 1...

Страница 17: ...e cooling fans The onboard CPU and chassis fans are controlled by Thermal Management Environmental Temperature Control The thermal control sensor monitors the CPU temperature in real time and will tur...

Страница 18: ...from noise It is recommended that you also install a power surge protector to help avoid problems caused by power surges 1 7 Super I O The Super I O Aspeed AST2500 chip includes a data separator write...

Страница 19: ...its components peripheral chips memory modules or gold contacts When handling chips or modules avoid touching their pins Put the motherboard and peripherals back into their antistatic bags when not i...

Страница 20: ...ground the motherboard to the chassis Make sure that the metal standoffs click in or are screwed in tightly Philips Screwdriver 1 Standoffs 13 Only if Needed Philips Screws 13 Tools Needed Location o...

Страница 21: ...21 Chapter 2 Installation Figure 2 1 Motherboard Mounting Holes...

Страница 22: ...l standoffs in the chassis as needed 5 Install the motherboard into the chassis carefully to avoid damaging other motherboard components 6 Using the Phillips screwdriver insert a Phillips head 6 screw...

Страница 23: ...all the CPU heatsink If you buy a CPU separately make sure that you use an AMD certified multi directional heatsink only Make sure to install the motherboard into the chassis before you install the CP...

Страница 24: ...pping position 3 Lift the Rail Frame up by gripping the lift tabs near the front end of the rail frame While keeping a secure grip of the Rail Frame lift it to a position so you can do the next step o...

Страница 25: ...the handle of the Carrier Frame CPU Package assembly from its shipping tray and while gripping the handle align the flanges of the Carrier Frame onto the rails of the Rail Frame so its pins will be at...

Страница 26: ...uble check that the CPU is aligned properly 7 Lift up the Rail Frame till it securely rests in upright position Then remove the PnP Cover Cap from the CPU socket below Grip the two lift tabs marked Re...

Страница 27: ...27 Chapter 2 Installation 8 Gently lower the Rail Frame down onto the socket until the latches on the Rail Frame engage with the Socket housing and it rests in place DO NOT force it into place...

Страница 28: ...ing loaded and has to be held in place before it is secured Important Use a torque screwdriver set it at 16 1 kgf cm 14 0 lbf in with a Torx T20 screw head bit to prevent damage to the CPU 10 Place an...

Страница 29: ...er the four screw holes on CPU Package on the socket frame 12 Using a diagonal pattern tighten the four screws down on the heatsink in a clockwise fashion till it is secure The heatsink will now be se...

Страница 30: ...Frame is spring loaded so be careful lifting it up into a vertical position 5 Grip the handle of the Carrier Frame and pull upwards to extract it from the Rail Frame Return the Carrier Frame CPU Packa...

Страница 31: ...F2 G1 G2 H1 H2 16 DIMMS CPU1 A2 B2 C2 D2 E2 F2 G2 H2 CPU2 A2 B2 C2 D2 E2 F2 G2 H2 32 DIMMS CPU1 A1 A2 B1 B2 C1 C2 D1 D2 E1 E2 F1 F2 G1 G2 H1 H2 CPU2 A1 A2 B1 B2 C1 C2 D1 D2 E1 E2 F1 F2 G1 G2 H1 H2 Pop...

Страница 32: ...alled However all DIMMs will run at the speed of the slowest DIMM The motherboard will support odd numbered modules 1 or 3 modules installed However to achieve the best memory performance fully popula...

Страница 33: ...ck it 3 Align the key of the DIMM module with the receptive point on the memory slot 4 Align the notches on both ends of the module against the receptive points on the ends of the slot 5 Press both en...

Страница 34: ...I O Ports See Figure 2 3 below for the locations and descriptions of the various I O ports on the rear of the motherboard Figure 2 3 I O Port Locations and Definitions Rear I O Ports Description Desc...

Страница 35: ...ntial Pair A7 Ground B7 Ground A8 SSTX B8 SuperSpeed Transmitter A9 SSTX B9 Differential Pair Front Panel USB 3 0 USB3 4 Pin Definitions Pin Definition Pin Definition Description A1 VBUS KEY Key no pi...

Страница 36: ...isplay monitor COM Port One COM port COM1 is located on the I O back panel It can also serve as an Universal Asynchronous Receiver Transmitter UART communication port UID Switch LED One UID Switch LED...

Страница 37: ...t of the chassis This connector is designed specifically for use with Supermicro chassis See the figure below for the descriptions of the front control panel buttons and LED indicators Ground Ground P...

Страница 38: ...Power Switch 2 Ground Reset Switch The Reset Switch connection is located on pins 3 and 4 of JF1 Attach it to a hardware reset switch on the computer case to reset the system Refer to the table below...

Страница 39: ...ions JF1 Pin Definition 13 HDD LED UID Switch 14 HDD LED Unit Identifier Switch UID LED Indicator A Unit Identifier UID switch is located on the I O backplane and two UID LED indicators are located on...

Страница 40: ...le below for pin definitions Power LED Pin Definitions JF1 Pin Definition 15 Power LED 16 Power LED NMI Switch The non maskable interrupt switch header is located on pins 19 and 20 of JF1 Attach it to...

Страница 41: ...wer Pin Definitions Pin Definition Pin Definition 1 Ground 5 12V 2 Ground 6 12V 3 Ground 7 5V 4 Ground 8 5V GPU 12V 8 pin Power Connectors PWR1 GPU PWR2 GPU and PWR3 GPU are 8 pin 12V DC power inputs...

Страница 42: ...4 PWM control Blue Headers Chassis Intrusion A Chassis Intrusion header is located at JL1 on the motherboard Attach the appropriate cable from the chassis to the header to inform you when the chassis...

Страница 43: ...o the following link for more information on TPM http www supermicro com manuals other TPM pdf Trusted Platform Module Header Pin Definitions Pin Definition Pin Definition 1 LCLK 2 GND 3 LFRAME 4 5 LR...

Страница 44: ...the CPU to NVMe Solid State Drives SSD This greatly increases SSD data throughput performance and significantly reduces PCI E latency by simplifying driver software requirements resulted from direct...

Страница 45: ...Connector Pins Jumper Setting 3 2 1 3 2 1 CMOS Clear JBT1 is used to clear CMOS which will also clear any passwords Instead of pins this jumper consists of contact pads to prevent accidentally cleari...

Страница 46: ...the system if an application hangs Jumping pins 2 3 will generate a non maskable interrupt NMI signal for the application that hangs Watch Dog must also be enabled in BIOS The default setting is Rese...

Страница 47: ...rd power status is ok Turn off the system and unplug the power cord before removing or installing components Onboard Power LED Indicator LED Color Definition Off System Off power cable not connected G...

Страница 48: ...tor is connected to your power supply 4 Make sure that no short circuits exist between the motherboard and chassis 5 Disconnect all cables from the motherboard including those for the keyboard and mou...

Страница 49: ...lugging the power cord and contacting both pads on the CMOS Clear Jumper JBT1 Refer to chapter 2 2 Remove all components from the motherboard especially the DIMM modules 3 Turn on the system with only...

Страница 50: ...at http www supermicro com for memory and CPU support and updates 3 HDD support Make sure that all hard disk drives HDDs work properly Replace the bad HDDs with good ones 4 System cooling Check the s...

Страница 51: ...roblems 3 2 Technical Support Procedures Before contacting Technical Support please take the following steps Also note that as a motherboard manufacturer we do not sell directly to end users so it is...

Страница 52: ...than your BIOS before downloading You can choose from the zip file and the exe file If you choose the zip BIOS file please unzip the BIOS file onto a bootable USB device Run the batch file using the...

Страница 53: ...on IOMMU Change from Auto to Disabled Microsoft KB 4022723 Enabled machines with AMD I O Virtualization Technology IOMMU to boot without BIOS restriction https support microsoft com en us help 4022723...

Страница 54: ...er 2019 is up to date 5 Ensure patch KB4512534 is now installed reboot the system and anter the BIOS setup utility 6 Set the option of Local APIC Mode to be x2APIC in BIOS BIOS Advanced CPU Configurat...

Страница 55: ...ts To solve this problem click OK and save the installation package to the location you specify The driver is then installed automatically Question When I ran the executable file setup exe to install...

Страница 56: ...d in shipping or from failure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems 3 5 Battery Remo...

Страница 57: ...bove and continue below 2 Identify the battery s polarity The positive side should be facing up 3 Insert the battery into the battery holder and push it down until you hear a click to ensure that the...

Страница 58: ...1 F2 etc Each main BIOS menu option is described in this manual The Main BIOS screen has two main frames The left frame displays all the options that can be configured Grayed out options cannot be con...

Страница 59: ...time Highlight System Date or System Time using the arrow keys Enter new values using the keyboard Press the Tab key or the arrow keys to move between fields The date must be entered in MM DD YYYY fo...

Страница 60: ...U iN User s Manual 60 CPLD Version This item displays the CPLD version of the BIOS ROM used in the system Memory Information Total Memory This item displays the total size of memory available in the s...

Страница 61: ...ubmenu items Boot Feature Quiet Boot Use this feature to select the screen display between the POST messages and the OEM logo upon bootup Select Disabled to display the POST messages Select Enabled to...

Страница 62: ...ally reboot the system from a specified boot device after its initial boot failure The options are Disabled Legacy Boot and EFI Boot Power Configuration Watch Dog Function If enabled the Watch Dog Tim...

Страница 63: ...cessor PSP firmware versions PSP Directory Level 1 Fixed PSP Recovery BL Ver SMU FW Version ABL Version PSP Directory Level 2 Updateable PSP Bootloader Version SMU FW Version ABL Version ACPI Settings...

Страница 64: ...10 11 12 IO 2F8h IRQ 3 4 5 6 7 9 10 11 12 IO 3E8h IRQ 3 4 5 6 7 9 10 11 12 and IO 2E8h IRQ 3 4 5 6 7 9 10 11 12 SOL Configuration Serial Port Select Enabled to enable the selected onboard serial port...

Страница 65: ...ssion size for Console Redirection The options are 7 and 8 Parity A parity bit can be sent along with regular data bits to detect data transmission errors Select Even if the parity bit is set to 0 and...

Страница 66: ...25 Putty KeyPad This feature selects the settings for Function Keys and KeyPad used for Putty which is a terminal emulator designed for the Windows OS The options are VT100 LINUX XTERMR6 SC0 ESCN and...

Страница 67: ...detect data transmission errors Select Even if the parity bit is set to 0 and the number of 1 s in data bits is even Select Odd if the parity bit is set to 0 and the number of 1 s in data bits is odd...

Страница 68: ...direction After BIOS POST For this setting when the Bootloader is selected then the Legacy Console Redirection is disabled before booting to the legacy OS If you select Always Enable then the Legacy C...

Страница 69: ...se this item to set the flow control for Console Redirection to prevent data loss caused by buffer overflow Send a Stop signal to stop sending data when the receiving buffer is full Send a Start signa...

Страница 70: ...U Options include Auto 2 CCDs 3 CCDs 4 CCDs and 6 CCDs Core Control This sets the number of cores to be used by your system Once this option has been used to remove any cores a power cycle is required...

Страница 71: ...enable disable IOMMU Options include Disabled Enabled and Auto ACS Enable Use this setting to enable disable ACS Options include Enabled Disabled and Auto Package Power Limit Control Use this setting...

Страница 72: ...to Chipset Interleaving This setting controls interleave memory blocks across the DRAM chip for node 0 The options are Disabled and Auto BankGroupSwap This setting controls the Bank Group Swap The opt...

Страница 73: ...e Source Use this setting to select between the AMI Native firmware support or the device vendor defined firmware support The options are Vendor Defined Firmware and AMI Native Support M 2 AHCI Firmwa...

Страница 74: ...not be available IPv6 PXE Support This setting allows you to Enable or Disable IPv6 PXE boot support If disabled IPv6 PXE boot support will not be available PXE boot wait time Use either or numberic k...

Страница 75: ...The options include Disabled and Enabled SATA Configuration This section displays the detected SATA devices installed on the system SATA Enable This setting enables or disables the on chip SATA contro...

Страница 76: ...Order Use this setting to change the order of attempts TLS Authentication Configuration This submenu allows the user to configure Transport Layer Security TLS settings Server CA Configuration This fe...

Страница 77: ...k Configuration Press Enter to add remove RAM disks Disk Memory Type Speficifies type of memory to use from available memory pool in system to create a disk Create raw The valid RAM disk size should b...

Страница 78: ...face IPMI settings BMC Firmware Revision This item indicates the IPMI firmware revision used in your system IPMI Status Baseboard Management Controller This item indicates the status of the IPMI firmw...

Страница 79: ...ort This section displays static configuration features for IPV4 support IPMI LAN Selection This item displays the IPMI LAN setting The default setting is Failover IPMI Network Link Status This item d...

Страница 80: ...uter Mac addresses are 6 two digit hexadecimal numbers Gateway IP Address This item displays the Gateway IP address for this computer This should be in decimal and in dotted quad form i e 172 31 0 1 V...

Страница 81: ...BIOS Event settings Enabling Disabling Options SMBIOS Event Log Select Enabled to enable SMBIOS System Management BIOS Event Logging during system boot The options are Disabled and Enabled Erasing Set...

Страница 82: ...MECI Multiple Event Count Increment Enter the increment value for the multiple event counter Enter a number between 1 to 255 The default setting is 1 METW Multiple Event Count Time Window This item is...

Страница 83: ...ord is erased the User Password will be cleared as well User Password Press Enter to create a new or change an existing User password Password Check Select Setup for the system to check for a password...

Страница 84: ...Provision Factory Defaults Install factory default Secure Boot keys after the patform reset and while the System is in Setup mode The defaut set ting is Disabled Restore Factory Defaults Select Yes t...

Страница 85: ...ature to view the details of the Key Exchange Key Export Select Yes to export a KEK from a file on an external media Update Select Yes to load a factory default KEK or No to load from a file on an ext...

Страница 86: ...ect Yes to add the dbx from the manufacturer s defaults list to the existing dbx Select No to load the dbx from a file The options are Yes and No Delete Select Ok to remove the dbx and then the system...

Страница 87: ...options are Yes and No OsRecovery Signature The options are Update and Append This item uploads and installs an OSRecovery Signature You may select options for Set New for a factory default key or sel...

Страница 88: ...ot to an EFI OS after the boot failed from the legacy boot order FIXED BOOT ORDER Priorities Section This option prioritizes the order of bootable devices that the system to boot from Press Enter on e...

Страница 89: ...Chapter 4 UEFI BIOS 89 UEFI Application Boot Priorities This feature allows the user to specify which UEFI devices are boot devices Boot Option 1...

Страница 90: ...oot the computer Select Discard Changes and Exit from the Exit menu and press Enter Save Changes and Reset Select this option to reset the system after saving the changes Save Changes After completing...

Страница 91: ...Defaults from the Exit menu and press Enter This enables the user to save any changes to the BIOS setup for future use Restore User Defaults To set this feature select Restore User Defaults from the...

Страница 92: ...w supermicro com support manuals Installing the OS 1 Create a method to access the MS Windows installation ISO file That might be a DVD perhaps using an external USB SATA DVD drive or a USB flash driv...

Страница 93: ...river browse the USB flash drive for the proper driver files For RAID choose the SATA sSATA RAID driver indicated then choose the storage drive on which you want to install it For non RAID choose the...

Страница 94: ...ed Another option is to go to the Supermicro website at http www supermicro com products Find the product page for your motherboard and Download the Latest Drivers and Utilities Insert the flash drive...

Страница 95: ...reset chassis intrusion for multiple systems with SuperDoctor 5 or IPMI SuperDoctor 5 Management Server monitors HTTP FTP and SMTP services to optimize the efficiency of your operation Note The defaul...

Страница 96: ...alling or configuring components These warnings may also be found on our website at http www supermicro com about policies safety_information cfm B 1 Battery Handling Warnung Bei Einsetzen einer falsc...

Страница 97: ...evaar indien de batterij verkeerd vervangen wordt Vervang de batterij slechts met hetzelfde of een equivalent type die door de fabrikant aanbevolen wordt Gebruikte batterijen dienen overeenkomstig fab...

Страница 98: ...os nacionales Attention La mise au rebut ou le recyclage de ce produit sont g n ralement soumis des lois et ou directives de respect de l environnement Renseignez vous aupr s de l organisme comp tent...

Страница 99: ...which is stored in the add on card to boot the system The UEFI offers clean hands off control to a computer system at bootup C 2 Recovering the UEFI BIOS Image A UEFI BIOS flash chip consists of a re...

Страница 100: ...driver disk visit our website at www supermicro com to download the correct BIOS image into a USB flash device and rename it SUPER ROM 2 While the system is turned off insert the USB device that conta...

Страница 101: ...or SUM Please refer to these SUPERMICRO software related videos Activate OOB license https www youtube com watch v V4spX_DOV7I SUPERMICO BIOS Update https www youtube com watch v S8z6iOEHGwY If the B...

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