SuperiorFireplaces.us.com
126857-01B
24
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Orange fl ame in burner during
burner com bus tion
1. Not enough air
2. Gas regulator defective
1. Check burner for dirt and
debris. If found, clean
burner
(see Cleaning and
Main te nance, Page 21)
2. Replace gas regulator
Slight smoke or odor during
initial op er a tion
1. Residues from manu fac tur ing
pro cess es and logs curing
1. Problem will stop after a
few hours of operation
Heater produces a whis tling
noise when burner is lit
1. Turning control knob to HI
po si tion when burner is
cold
2. Air in gas line
3. Air passageways on heat-
er blocked
4. Dirty or partially clogged
burner orifi ce
1. Turn control knob to LO
position and let warm up
for a minute
2. Operate burner until air is
re moved from line. Have
gas line checked by lo cal
nat u ral or propane/LP gas
com pany
3. Observe minimum in stal-
la tion clear anc es
(see
Pages 10 through 12)
4. Clean burner
(see Clean-
ing and Main te nance,
Page 21)
or replace burner
orifi ce
White powder residue form-
ing within burn er box or on
adjacent walls or furniture
1. When heated, vapors from
furniture pol ish, wax, car-
pet cleaners, etc. may turn
into white powder residue
1. Turn heater off when us-
ing furniture polish, wax,
carpet cleaners, or similar
products
Moisture/con den sa tion no-
ticed on win dows
1. Not enough com bus tion/
ven ti la tion air
1. Refer to
Air for Com bus-
tion and Ven ti la tion
re-
quire ments
(Page 6)
Remote does not function
1. Battery is not installed.
Battery power is low
1. Replace batteries in receiver
and hand-held remote control
Heater produces a click ing/
tick ing noise just after burners
are lit or shut off
1. Metal expanding while
heating or con tract ing
while cooling
1. This is normal with most
heaters. If noise is exces-
sive, contact quali fied
ser vice per son
