Warranty / Return Policy
Supera Anesthesia Innovations is proud to offer our customers the best warranty in the vet
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erinary industry—a full ten years on the anesthesia machine and three years on the oxygen
concentrator.
Supera LLC Limited Warranty
Supera LLC guarantees its products to be free of defects in design, materials, and workman-
ship from the date of purchase, ten years on the anesthesia machine and three years on the
oxygen concentrator.
The Supera LLC Limited Warranty covers parts and construction of all products manufactured
by Supera LLC in its USA manufacturing facility. If we find that a Supera machine does not op
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erate as stated in the instructions and specifications that come with the product due to defects
in design, materials, or workmanship, Supera will repair the unit or replace it with one of equal
or greater value at no charge to the customer.
Specific Exclusions from this Warranty
The Supera Limited Warranty does not cover—and Supera LLC shall not be liable for—the
following: (1) repairs and replacements required because of misuse, abuse, negligence,
alteration, accident, freight damage, or tampering; (2) products that are not installed, used, and
properly cleaned as required in the Supera LLC “Installation” and/or “Installation/Operation”
manual applicable for the product; (3) products considered to be of a consumable nature such
as rubber or plastic goods (4) accessories or parts not manufactured by Supera Anesthesia
Innovations; (5) specially manufactured products; (6) damage caused by animals; (7) charges
by anyone (including Supera Anesthesia Innovations authorized dealers) for adjustments, re
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pairs, replacement parts, installation, or other work performed upon or in connection with such
products which is not expressly authorized in writing in advance by Supera LLC; (8) products
manufactured by other companies and resold by Supera LLC. This includes medical gas prod
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ucts. Any warranties on these items are controlled directly by the manufacturer of these items
to the original purchaser. Information on these manufacturer’s warranties will be enclosed with
the applicable products. In addition, Supera LLC will furnish copies of any of the warranties
controlled by any such manufacturers upon request.
For Warranty Service
Please contact Supera Customer Service at 877-620-1500 (toll-free in the USA) or +1 503 723
5068 (for local and International calls) or e-mail us at [email protected].
One of our customer service representatives will be able to answer your questions and provide
information on having your machine serviced under warranty by an authorized Supera techni-
cian or by returning the unit to Supera for warranty service.
