Super Vision International
•
8210 Presidents Drive
•
• Orlando, Florida 32809 •
•
407.857.9900 •
•
Fax 407.857.0050
•
www.svision.com
WARRANTY INFORMATION
LIMITED WARRANTY
Super Vision International, Inc. warranties its products, excluding lamps, to be free from defects in material
and/or workmanship, under normal condition, use and service, for a period of two (2) years from the original in-
voice date (Five (5) Years for Red, Amber and Orange FlexLED and Border Light LED products and one (1) Year
for Non-UL Listed Power Supplies). If proof of purchase is provided, Super Vision will warranty the product for
two (2) years from date of the purchase (Five (5) Years for Red, Amber and Orange FlexLED and Border Light
products and one (1) Year for Non-UL Listed Power Supplies).
TERMS AND CONDITIONS:
This warranty only applies when Super Vision products are properly wired and installed together as a system;
and operated within the electrical values shown on the Super Vision specification sheets; used in lighting
equipment designed and approved for the application and environmental conditions (temperature, humidity)
within the normal specified operating range of the system. This warranty does not apply to any abnormal use
in violation of any applicable standard, code or instructions for use in installations including those contained
in the latest National Electrical Code (NEC), the Standards for Safety of Underwriters Laboratory, Inc. (UL),
Standards for the American National Standards Institute (ANSI), in Canada, the Canadian Standards Associa-
tion (CSA), Europe (CE), Australia (C-Tick). This warranty will not apply in the event of conditions demonstrating
abnormal use or stress, including under/over voltage conditions, excessive switching cycles, excessive operat-
ing hours, alterations, accident, theft, misuse, abuse and damaged caused by negligent installation, improper
maintenance or where adequate care has not been taken to prevent damage to the lighting system. Replace-
ment of Super Vision components with any other manufacturer will void the entire warranty.
WARRANTY SERVICE CLAIMS:
Super Vision must issue a Return Material Authorization (RMA) number for all requests for warranty review. To
expedite service, please contact Super Vision Customer Representative: 1-407-857-9900. If you are unsure
whether a situation exists that is covered by this warranty, please contact Super Vision Customer Service for
assistance. In the event of a defect in material or workmanship during the warranty period, Super Vision will
repair or replace (at its own discretion) its products under the conditions of the warranty.
RETURN OF DEFECTIVE PRODUCT:
After contacting Super Vision and receiving the RMA
#
,
the purchaser / user shall promptly return the product
after receiving instructions regarding if, when and where to ship product. Product must be returned within 30
days of receiving RMA
#
,
Shipping box must be clearly marked with RMA
#.
Failure to follow this procedure shall
void this warranty. Super Vision will cover expenses for material but will not cover shipping costs. Products
returned without an RMA
#
will be refused and returned to sender at the senders expense.
REPLACEMENT OF PRODUCT, LIMITS OF LIABILITY:
The foregoing shall constitute the exclusive remedy of the purchaser and the sole liability of Super Vision Inter-
national regarding its products and component warranty. NO WARRANTY OF MERCHANTABILITY OR FIT-
NESS FOR A PARTICULAR PURPOSE IS MADE OR IS TO BE IMPLIED. In no event shall Super Vision be liable
for any other costs or damages including labor charges, lost profits or revenues, incidental, special or con-
sequential damages. Total liability shall not exceed the total extended purchase price for the product. Super
Vision reserves the right to examine all failed Super Vision products and components to determine the cause of
failure and patterns of usage and reserves the right to be the sole judge as to whether any product or compo-
nent is defective and covered under this warranty.
March 30, 2005 Rev. 0
INS.PSL.0406.V01.03
