CLEANING, STORING & REPAIRS
Cleaning:
The inside and the outside of your
awning should only be cleaned using fresh
clean water and a damp cloth. Do not use
detergents or chemical cleaners.
Storing:
Your awning is best stored packed
in its original carry bag (spare bags are
available to purchase through your
SunnCamp stockist). Please note however
that if the awning is taken down when wet,
you must thoroughly dry the awning as soon
as possible prior to storing. After a wet take
down, re-erect your awning as soon as
possible to allow the flysheet, guy ropes etc
to fully dry naturally before storing away. If
stored when the flysheet and/or guy ropes
are wet, the awning will suffer from mildew
and will become unusable. Please note that
damage caused by incorrect storage is not
covered by the manufacturer’s warranty.
Repairs:
Repairs to your awning should only
be made by the manufacturer’s
recommended agents. Repairs made by an
unauthorised third party will make the
manufacturer’s warranty void.
STORM AND WEATHER SUITABILITY
This awning is designed for light use in
normal weather conditions. It is not suitable
for storms, gales and sub zero or tropical
conditions.
UV DETERIORATION
Prolonged exposure o sunlight can weaken
the fabric of the awning. To avoid the risk of
UV deterioration, site the awning in a shaded
area where it will be protected from exposure
to strong sunlight.
MOISTURE
Moisture collecting on the inside of your
awning’s fabric is condensation caused by
the occupier(s).
IT IS NOT A SIGN OF
LEAKAGE
. Please note condensation and
damage caused by condensation is not
covered by the manufacturer’s warranty.
SEAMS
Your awning has all of its main seams hot air
taped to help prevent leakage. The
remaining seams should be treated with a
seam sealant to maximize the awnings
weatherproofing. Seam sealant should also
be applied to main seams where the tape
has lost adhesion or has been damaged (tie
points or suspension points for example).
Seam sealant is available to purchase from
your Sunnamp stockist.
DISMANTLING
To dismantle the awning, simply reverse the
erection procedure.
All poles must be dismantled and the awning
should be carefully rolled prior to placing
back in the carry bag. Please refer to our
section ‘storing’ for further information.
WARRANTY
Your new SunnCamp awning is covered by the Manufacturer’s Warranty against any manufacturing defect for a twelve month period from the date of
purchase. During this period the Company undertakes to replace or repair, free of charge, any defect which the Company considers to be due to
faulty workmanship or material. Please ensure you retain your receipts and proof of purchase for this period.
The following items are NOT COVERED by the products Manufacturers Warranty;
•
General wear and tear.
•
Defects arising from neglect, misuse or unauthorized modifications.
•
Damage caused by storms, winds or other inclement weather conditions.
•
Damage caused by abuse, misuse or other similar damage caused by, or as a result of, failure to follow storage or erection instructions.
•
Moisture appearing on the inside of the flysheet, this is caused by condensation and is not a leak.
•
Leakage through the seams of the tent due to excessive abrasion and damage to the seam sealant tape.
•
Seams coming apart as a result of over tensioning.
•
Broken or damaged zips/buckles caused by undue force, jamming or incorrect pegging.
•
Damaged carry bag if due to being overloaded, incorrect packing of tent or general misuse.
•
ALL pole breakages – these are a perishable part of your tent and are regarded as ‘Fair wear and tear’. They are normally due to undue
stress in the erection or dismantling procedures.
•
Collateral damage arising from a pole breakage (such as ripped pole sleeve or flysheet)
•
Damage caused by the incorrect pitching or dismantling of the tent/awning.
•
Any damage sustained due to cooking inside the tent/awning.
•
Damage caused due to UV degradation.
•
Unauthorised alterations, additions or repairs.
•
Transportation or shipment costs to and from the Manufacturer or their recognised agents, for repair or assessment against a warranty
claim.
•
Awnings/tents used on permanent sites or displays or commercial use by rental companies.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS
The Manufacturer and/or their recognised agents, directors, employees or insurers will not be held liable for consequential or other damages,
losses or expenses in connection with or by reason of or the inability to use the awning for any purpose.
NOTE; Any claim(s) arising due to missing parts or faulty goods MUST be made before use. The manufacturer will not be responsible for any
claims regarding missing parts or faulty items where the product has not been checked by the user prior to use.
In the event of a faulty extension being returned, it must be sent in a
completely dry and clean condition.
Failure to do so will affect your
warranty.
