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User Guide
UG-10007 R
ev 1
Tubing Connector
Troubleshooting Guide
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
No oxygen flow from
nasal prongs
Flow control valve is not turned on.
Set flow control to prescribed setting.
Oxygen system is not functioning properly or oxygen
container is empty.
Switch to backup oxygen.
The nasal cannula is disconnected from oxygen device
or supply tubing.
Reconnect oxygen tubing. Ensure all tubing
connections are tight and secure.
Nasal cannula or oxygen tubing kinked or blocked.
Inspect cannula and oxygen tubing for kinks. Ensure
tubing is not caught in bed rails or something is placed
on top of tubing.
The swivel does not rotate.
The swivel is damaged or defective.
Replace with a new Swivel Connector.
The swivel mechanism is dirty.
Clean the Swivel Connector.
Safety Precautions
• Oxygen is a nonflammable gas, but does support combustion.
Follow your home care provider’s instructions for the care and safe
operation of your oxygen delivery system (e.g., oxygen cylinder,
oxygen concentrator, liquid oxygen).
• Do not smoke or allow anyone to smoke around you when oxygen is used.
• Keep oxygen equipment at least 6 feet away from flames
or any heat source.
• Do not use flammable products such as aerosol sprays,
cleaning products near your oxygen.
• The length of the oxygen tubing plus nasal cannula should not exceed
57 feet to ensure enough pressure to deliver your set oxygen flow rate.
• Do not kink, bend or tie your oxygen tubing.
• Keep excess tubing loosely coiled and out of the way
to prevent tripping on oxygen tubing.
• Use oxygen as prescribed by your doctor.
• Keep an extra Swivel Connector and other oxygen supplies
available for backup.
• Swallowing hazard, do not let children or pets play with
your oxygen equipment.
6 ft
