System Manual
11 Troubleshooting
77
us.
If you provide our customer service assistant the following information, it will be of great
help for us to diagnose and solve the problem in your system:
Type and serial number of the MV Station and internal devices
Manufacturer, model and configuration of the PV arrays and upstream & downstream
combiner devices connected to the MV Station
MV Station communication solution
Fault and brief description of the fault phenomenon
A picture of the fault if necessary
11.3
Fault and Troubleshooting on the LCD screen
This section is dedicated to the faults shown on the LCD, possible reasons and
troubleshooting. In case the fault cannot be removed following the instructions in this
section, please contact Sungrow.
Fault
Vdc-high
Possible
reason
DC voltage exceeds the max. DC voltage
Measure
Check the configuration of the PV array and reduce the open-circuit voltage of
the PV array
Remark
Please contact the installers of the PV arrays
Fault
Vac-high
Possible
reason
The grid voltage is above the max. grid voltage
Measure
Check the grid voltage (or if the grid-connected wire is too thin)
Remark
The MV Station automatically reconnects to the grid once the grid voltage
recovers normal
Fault
Vac-low
Possible
reason
The grid voltage is below the min. grid voltage
Measure
Check the grid voltage
Check if the AC cables are securely connected.
Remark
The MV Station automatically reconnects to the grid once the grid voltage
recovers normal
Fault
Cntr-flt
Possible
reason
Contactor connected to the gird failure
Measure
Check the contactor after the device is voltage-free
Remark
Stop the MV Station if this fault occurs 5 times per day
Fault
Island
Possible
reason
Islanding detected
Measure
The MV Station enters into anti-islanding protection state automatically
Remark
The MV Station automatically reconnects to the grid once the grid becomes
normal
Содержание SG2500U-MV
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