Trouble Shooting
1. Cannot connect to Network
Make sure Wi-Fi is turned on, and also check if you have
input the right password of the Wi-Fi router.
Make sure the Network cable is securely connected and
Ethernet works well
2. No signal on the HDTV.
Check the HDMI cable is securely connected.
Check if you have selected the correct HDMI input in your HDTV.
3. Cannot turn on your Cloud TV Box
Check if power adapter is plugged into the power socket.
Check if power adapter is completely plugged into the DC
port of your Cloud TV Box.
Check if Power supply is stable
4. Some HDVTs can't display the entire picture
There are two ways to fix this problem
Set up the ratio of your HDTV as automatic. On your HDTV,
go to Menu
Screen
Press the arrow button to select the
ratio type
choose automatically display the entire picture.
Adjust the display position of your Cloud TV Box. Pls see the
“Screen Adjustment” in the user manual.
5. Remote controller does not respond.
Make sure the batteries are working and inserted properly.
Make sure no object block the path between the Remote
controller and the signal sensor on your Cloud TV Box.
Make sure the distance between the remote controller and
the Cloud TV Box is not more than 10m.
