11
Troubleshooting
If your appliance is not working normally, you may be able to avoid the cost of a service call
by checking the following list of common problems:
1. Troubleshooting guide
Problem
Possible cause
Unit stops working.
Thermostat is set at
0
(OFF).
Power plug is not firmly set in socket.
Fuse or circuit breaker needs replacement or resetting.
Power is off.
You have tried to restart the unit after a power loss without
waiting 5 minutes.
Compressor is not
working (unit is not
cooling).
Thermostat is set too high.
Door is not completely closed.
Room temperature is too high, or unit is in direct sunlight.
The freezer is overloaded with food, hampering cold
air flow.
Food was put into the unit before being allowed to cool down.
Food does not get cold.
Thermostat is set too low.
There is too much food in the appliance.
The door is not closed, or is opened too frequently.
The appliance to too close to a heat source.
Appliance is noisy.
The base was not removed.
The unit was not leveled.
The back of the appliance is touching the wall.
Touching the unit
causes an electric
shock.
The unit is not grounded properly.
If grounding is OK, turn off and disconnect the appliance and
call our service department.
If your appliance is still not working, please contact an authorized service dealer or call
our service department at
1-800-932-4267
.
2.
Normal operation
The following items do not indicate a problem with the appliance; they are part of normal
operation:
•
If there is a sound like water flowing, this is the compressor operating.
•
If you hear a pinging sound, it is caused by the sudden change of temperature
making metallic material in the unit expand or contract.
•
The compressor is hot. (When the compressor is working, it can reach a temperature
of 194
°
F, or 90
°
C.)
•
The exterior sides of the freezer are hot. (The two sides can reach a temperature of
131
°
F, or 55
°
C.)
•
The exterior of the freezer shows condensation. This is caused by a high level of
humidity. Dry the surfaces with a clean, soft cloth.
