33
frequently asked questions and operating guide
Problem
Probable Cause
What to Do
External
condensation on
exterior door
(depending on
model)
External
Condensation
Refrigerator is
not cooling items
Unusual Noises
Smart Station
isn’t chilling
Ice cubes
vary in size
See installation instructions.
See operating and user guide.
Only open refrigerator doors for necessary time.
Don’t allow air outlets to be obstructed.
See installation instructions.
Adapt them in accordance with instructions.
Adjust the levelling knobs.
See the installation instructions.
The variation in size of ice cubes is normal.
The access door is not being closed properly.
Refrigerator is exposed to direct heat or sunlight.
Door is being left open for excessive amounts of time.
The air circulation is obstructed.
It has been installed in an unsuitable place.
The accessories are not well positioned.
The levelling is not adequate.
It has been installed in an unsuitable place.
Freezer duct or grille obstructed.
The water cylinder wasn´t filled up to the
maximum level.
Don’t add more water as this could spill out
and/or could mean more force will be required to
release the ice cubes.
The refrigerator is resting on a sloped floor,
and/or it itself is inclined. Thus, some ice-tray
cubes might not get fully filled. (The water
cylinder has the exact volume space for
water as the ice-tray.)
The refrigerator must have a certain incline
backwards. This may cause the ice-tray to lie
slightly unevenly.
Check that there aren’t any objects or foods
obstructing the air-way in the freezer´s air flow
grille (grille at the front of the compartment).
It is normal for atmospheric humidity to be higher
than 75%.
Check that there aren’t any objects inside the
access door keeping it from closing.
Elevated humidity in the atmosphere
(higher than 75 % RH).
The knob on the exterior temperature display
has been incorrectly set.
On high temperature and high humidity
enviroments your refrigerator may show
condensation on the acces door.
This is a normal condition in the performance
of the unit. Sweep it with a dry cloth
whenerver you feel it is needed.
Ice-tray hasn´t
been filled to
maximum
capacity
Smart Fill Ice
Factory - When
filling the cylinder,
water spills out
from the lower
part where the
valve is.
Smart Fill Ice
Factory - It has
become difficult
to open water
cylinder lid
Smart Fill Ice
Factory won’t
release ice
Clean the ice accumulation with tepid water.
Clean with a soft sponge.
The valve was obstructed by ice.
The ice-tray has an excess of scale.
The programme has an in-built system to
prevent over-filling and ice sticking.
The lid of the cylinder has not been properly
closed.
Water has spilt onto the lip area of the cylinder
or this has been filled to excess. Ice has been
generated, impeding the opening of the lid.
You aren’t giving it that extra pull to twist
the ice-tray.
The cylinder hasn’t been positioned correctly, and
the ice-trays can´t be filled with water.
Take out the cylinder and fill it up to maximum
capacity.
Check that the tray doesn’t have ice stuck to it, or
that there isn’t an excess of water.
Press the lid of the cylinder in the middle.
Remove ice residue, which may be near the valve,
with tepid water.
Pull the handle more firmly until completely
twisting the tray.
Pour water into the cylinder again. Make sure that
the cylinder has been positioned properly by
watching for water falling into the trays.
