Bulletin Number: 15-221-18R; Revised 02/12/21
Page 11 of 45
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CONDITION# 0.11
When selecting the MySubaru Application on the head unit, a
Communication Error may occur that displays along with a specific code. In the example image
below, the error code is 101:
CAUSE:
Communication Errors can occur for many different reasons. For example, the issue
causing the Communication Error could be that a Smartphone had not been paired to audio head unit.
RECOMMENDATIONS:
Before selecting the MySubaru application on the audio head unit, be sure to first pair the customer’s
smartphone. Allow the smart phone to sync all contacts and allow notifications if requested. This
procedure will allow the current date and time to sync with the audio head unit. It is also possible to
manually set the date and time by using the Vehicle Settings menu on the Multi-Function Display to
set the clock.
Information about Communication Error codes can be found in the Troubleshooting Section of the
2019 SUBARU STARLINK Safety and Security Owner’s Manual.
