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HomeDepot.com
Please contact 1-877-527-0313 for further assistance.
Troubleshooting
PROBLEM
ROOT CAUSE
CORRECTIVE ACTION
No power, switches do
not light up.
Power cord was not plugged into
the outlet.
Check that the unit is plugged into a standard 120V outlet.
Fireplace does not turn
on manually.
No incoming power from the
electrical wall sockets or
switches.
Check circuit breakers and move unit to another outlet.
Improper operation.
Manually press main power button from back of unit.
Defective switch.
Replace power switch.
Heater is not turning off. Defective main switch.
Replace main switch.
Heater is not turning on.
Improper operation.
Manually press main power button on back of unit.
Defective switch.
Replace heater switch.
Defective heater blower motor.
Replace heater/blower assembly.
Not producing enough
heat.
Power strip/surge protector /
extension cord being used.
Plug unit directly into the wall.
Location of unit.
Make sure unit is located on an interior wall.
Unit blows cool or cold
air.
Defective heater blower motor.
Replace heater/blower assembly.
Noise with heater on.
Dirty heater blower motor.
Clean heater blower motor.
Defective heater blower motor.
Replace heater/blower assembly.
Noise with flames on
and heater off.
Defective flame generator drive
motor.
Replace flame generator drive motor.
Dented back panel.
Refer to customer service.
Warped spinner shaft.
Refer to customer service.
Heater doesn’t work,
but Power and Heater
switches are in the
“ON” position.
The thermostat protector has
tripped.
Turn all switches to the “OFF” position and unplug the unit from the wall
outlet for 5 minutes. After 5 minutes, plug the unit back into wall outlet and
operate as normal.
Power cord gets warm. Normal operation.
Check your heater cord and plug connections. Faulty wall outlet connections
or loose plugs can cause the outlet or plug to overheat. Be sure the plug
fits tight in the outlet. Heaters draw more current than small appliances, so
overheating of the outlet may occur even if it has not occurred with the use
of other appliances. During use check frequently to determine if your plug
outlet or faceplate is HOT! If so, discontinue use of the heater and have a
qualified electrician check and/or replace the faulty outlet(s).
How many square feet
will my unit warm up?
Product Inquiry.
Provides supplemental heat up to 400 square feet.
