16
Troubleshooting
Problem
Possible cause
Solution
Error E1 displayed on
control panel.
The overheat sensor has been
engaged.
Unplug unit, wait 5-10 minutes, then the sensor will reset itself. Plug the
unit back in and turn on the heater. If the problem persists, call customer
service.
NOTE:
The other functions will work normally. Until the problem is
solved, the error will only appear/sound when the heater button is
pressed.
Error E2 displayed on
control panel.
The thermostat sensor is broken
or not working correctly.
Unplug unit, wait 5-10 minutes, then the sensor will reset itself. Plug the
unit back in and turn on the heater. If the problem persists, call customer
service.
NOTE:
The other functions will work normally. Until the problem is
solved, the error will only appear/sound when the heater button is
pressed.
Error E3 displayed on
control panel.
The Heater is locked.
To unlock the heater, simply press and hold the POWER button for 10
seconds. (Refer to page 14.)
No power; logs do not
glow.
The unit does not have power.
Check the power cord is securely plugged into a standard 120V outlet.
Then check to make sure the unit is powered on.
are glowing.
Heater and blower do
not power on but rest of
functions are working.
The Heater is locked.
To unlock the heater, simply press and hold the POWER button for 10
seconds. (Refer to page 14.)
Power cord gets warm to
the touch.
Normal operation.
This is normal for a heater appliance as it requires more current to
operate. Check the connections of the appliance cord and the outlet.
and outlet frequently to determine if it is HOT; if so, discontinue use of the
overheating outlet(s).
Remote control does not
work.
Weak or failing battery.
Replace with a new battery. (Refer to page 15.)
Remote control signal
is weak and only works
sometimes.
Pressing the buttons too quickly. Press the buttons slowly and steadily to ensure the transmitter
recognizes the request.
Using the remote control too far
away or at an off angle.
Move closer to the insert; the remote control will only work within a
distance of 20 feet and 45 degrees to either side from the front of the
fireplace insert.
Fan motor continues to
blow after unit is powered
off.
Normal operation.
This is a standard feature; the blower runs for an additional minute to
cool off heater tubes.
