www.stromltd.com
STROM LIMITED
2020
42
Electric Boilers
WARRANTY INFORMATION
All Strom products are supplied in accordance with standard Terms & Conditions (available on request or via our
website). This Policy also applies in addition to our terms and conditions to any Strom Electric Boilers and by
fitting this product you are agreeing to be bound by these Terms & Conditions and this Policy. This Policy sets
out the Warranty Period and exclusions which apply to Electric Boilers, for other products please see our website
or their corresponding manuals. This Policy is subject to our Standard Terms and Conditions and should be read
in conjunction with those terms. We reserve the right to amend this policy at any time.
Warranty Details:
Subject to the exclusions set out below and any applicable points in our Terms and Conditions, faulty parts
and products will be replaced or repaired free of charge by Strom, or one of its representatives during the
applicable Warranty Period. Where work is carried out by personnel not associated with Strom, or without
Strom’s knowledge we will be unable to cover the associated costs, parts, and labour charges. If Strom or its
representatives are unable to attend your property in a timely manor we reserve the right to allow third parties
to undertake the work once a pre-agreed cost has been agreed with Strom directly (agreements via third parties
will not be accepted).
Exclusions:
1. This policy only applies where:
i.
The product is installed and used strictly in accordance with the Terms and Conditions
and the instructions supplied with the product; and
ii.
the failure is not due to accident, misuse, abuse, unsuitable water conditions (including
contaminants or inappropriate water pressure), limescale build up, or to any alteration,
modification or repair by any party not expressly nominated by Strom.
iii.
Unsuitable water conditions include:
a) Private water supplies that are not regulated by water authorities
b) Hard water that is left untreated
c) Water additives that lead to product corrosion
d) The absence of corrosion inhibitor in heating circuits
2. This warranty does not cover damage resulting from non-operation of the product or consequential damage
to any other goods, furnishings or property.
3. This warranty does not apply to any consumables associated with the product.
4. Installations that have not been carried out by person/s that do not hold the relevant qualifications required in
their field to carry out the works undertaken (we reserve the right to ask for a copy of the electrical installation
certificate)
5. Warranties are non-transferable and must be purchased as new from one of our distributors.
Warranty Periods:
All Strom Boilers comes with a standard out of box warranty of 1 year, however by completing the included
guarantee procedure (please see warranty label) the warranty will be extended to 2 years free of charge.
