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26
AFTER SALES SUPPORT
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MODEL: PA33W PRODUCT CODE: 703225 10/2020
Wi-Fi Control (Cont.)
Wi-Fi troubleshooting
Problem
Possible cause and solution
During the set-up,
the portable air
conditioner cannot
be configured
successfully.
Check and ensure you have internet reception
and your mobile phone and the air conditioner are
connected to the same Wi-Fi network.
Check and ensure your Wi-Fi password is correct.
Check and ensure that no firewalls or other
restrictions are set.
Check and ensure that the router works normally —
check the network requirements.
Ensure that the portable air conditioner, router and
mobile are all on the same Wi-Fi network and within
the signal range.
I cannot control the
air conditioner with
my mobile.
If a message is displayed to alert you to an
identification failure, the portable air conditioner
has been reset and the mobile phone lost control
permission. You need to reconnect the phone to
the portable air conditioner, following the set-up
instructions in this manual.
If after these steps you still cannot control the
portable air conditioner with your mobile, please
delete the portable air conditioner from your device
list and reconnect again.
My mobile phone
cannot find the air
conditioner.
If a message is displayed to alert you that the
device is offline, please check and ensure that your
portable air conditioner is connected to your mains
supply and power is switched on at the outlet.
Also ensure that your router is connected to the
mains supply and that the router and your mobile
phone are properly connected to your Wi-Fi
network.