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MODEL: STR-H221W1 PRODUCT CODE: 706509 10/2021
AFTER SALES SUPPORT
info@tem
AUS
1300 112 534
FAQs and Troubleshooting Guide
Problem
Possible cause
The appliance does not
operate.
• It is not plugged in. Ensure it is properly plugged
in and there is power at the socket (plug another
appliance into the outlet to check).
• The circuit breaker tripped or has blown a fuse.
• The fridge temperature control is set too warm.
• A general power outage has cut power to your home
(check the household lights).
The appliance turns on and
off frequently.
• The room temperature is hotter than normal.
• A large amount of food has been added to one of the
compartments.
• The fridge or freezer door is opened too often, or not
closed completely.
• The door gasket does not seal properly. Check and
ensure the doors are properly aligned.
• The appliance does not have the correct clearances
around it for air circulation.
There are vibrations.
• The appliance is not level.
The appliance seems to
make too much noise.
• A rattling noise may come from the flow of the
refrigerant, which is normal.
• As each cycle ends, you may hear gurgling sounds
caused by the flow of refrigerant.
• Contraction and expansion of the inside walls may
cause popping and crackling noises.
• The appliance is not level. Readjust the feet.
• The appliance is touching the wall or other object.
Move it slightly.
The door(s) will not close
properly.
• The appliance is not level.
• The door gasket is dirty or bent.
• The shelves, drawers or balconies are out of position.
The appliance door will not
open.
• If the door has just been opened, leave it for a few
seconds to allow the air pressure to equalise before
trying again.
If you experience a problem with the appliance, check in the following table for
solutions to help you solve the problem. If none of the solutions offered help you solve
the problem, please contact our after sales support centre for advice.
