AV30MX-2 Operations Manual Rev C
Page 11
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their expense.
If Stewart Audio is unable to contact the sender in 14 days, the merchandise will be considered
scrap and may be disposed of.
9.4
Shipment Instructions
If Stewart Audio requests that you ship the defective product back to their service center,
please refer to the guide below. To ensure prompt warranty service, be sure to follow all
instructions.
Return Authorization (RA) is required for product being sent to the factory for service.
See packing instructions in
Section 10.2.
Ship the defective product using a method which provides for order tracking or order
confirmation. The service center is located at the following address:
Stewart Audio
14335 Cuesta Court Suite C
Sonora, CA 95370
Use a bold black marker and write the RA number on three sides of the box.
Record the RMA number for future reference. The RA number can be used to check the repair
status.
9.5
Packaging Instructions
Should Stewart Audio request that you ship your product to their service center, these instructions
must be followed in order to ensure safe delivery. If they are not followed, Stewart Audio assumes
no responsibility for damaged goods and/or accessories that are sent with your unit.
1.
Please write the RA number on three sides of the box. Include the Stewart Audio RA
number inside the box and a brief description of the problem.
2.
You will be advised during the RA process what accessories should be included with the
product (power supplies, connectors, cords, etc.). This is dependent on the failure
assessment.
3.
When shipping your product, it is important that it has adequate protection. We
recommend you use the original packing material when returning the product for repair. If
you do not have the original box, see number 4.
4.
If you provide your own shipping pack, use materials adequate to prevent damage during
transit. Make certain that the product is NOT free to move within the package, as this is
the most common cause of damage.
5.
Securely seal the package with an adequate carton sealing tape.
6.
Do not use light boxes or “peanuts”.
NOTE: Damage caused by poor packaging will not be covered under warranty.
