10
Warranty Term
STETSOM, through its network of Authorized Technical Assistance Providers,
guarantees technical assistance to the purchaser of their products. The
repairs of any defects duly established as being of the manufacturer will be
done without cost for replacement components or parts and repair labor.
The repairs will be done by the Authorized Technical Assistance Provider
specially designated by STETSOM.
CONSULT THE LIST OF AUTHORIZED TECHNICAL ASSISTANCE PROVIDERS ON
OUR WEBSITE: :
www.stetsom.com.br/en/assistencias-tecnica
If you do not locate technical assistance in your city, please contact us at:
BR +55 18 2104-9412
WARRANTY CONDITIONS:
Our warranty is 1 (one) year against manufacturing defects. Its validity
starts on the date of the Sale to the FINAL Consumer.
To claim the benefits of this warranty, you must present one of the
following documents: the Final Consumer’s SALE NOTE or this completed
CERTIFICATE.
SITUATIONS THAT VOID THE WARRANTY:
1.
1 year after the issuance of the invoice of sale to the consumer or 1
year after the certificate of warranty is filled out (dated and stamped by the
retailer or installer) or 1 year from date of manufacture.
2.
Violation of seals, alteration or removal of the product’s serial or lot number.
3.
If the product suffers misuse or careless accidents involving: Water, Fire
or Fall, or is installed in conditions contrary to the guidelines contained in
the installation manual that accompanies the product.
4.
Damages and changes in the circuit or adaptation of non-original parts.
5.
If you use installation techniques contrary to those given in the manual.
QUESTIONS AND ADVICE:
STETSOM offers Customer Services to answer questions and give advice
about their products and services. Please contact us through the channels:
Phone:
BR +55 18 2104-9412
/ E-mail:
Site:
www.stetsom.com
