32
Iss 1
Trouble Shooting Guide
Trouble Shooting Guide
SYMPTON
POSSIBLE CAUSE
SOLUTION
Shortened range
Batteries not charged for
long enough
Charge batteries for eight
hours or more
Batteries weak and
cannot hold charge
Replace battery pack
Battery pack not charging
or
battery gauge shows
empty after charging
Battery pack fault
Replace battery pack
Charge fault
Replace charger
Charger loom or plug
damaged
Contact local mobility
dealer
Loose connection
Check plugs and looms
No output from wall outlet
Try a wall socket in a
different room
Fuse in charger mains
plug blown
Unplug from wall &
change fuse
Button on battery pack
has popped out
Switch off and press
button back in
Output fuse in charger
blown
Unplug from wall and
contact dealer
Battery charging current
high
Faulty batteries
Replace battery pack
Scooter switched on
during charging
Turn Scooter off
No drive
Brake-release lever
disengaged
Engage brake-release
lever
Flat batteries
Charge battery pack
Scooter is not switched on
with key
Ensure the key is
switched on
Battery pack not engaged
properly
Check battery pack is fully
engaged onto connectors
Charger plugged in
Unplug charger
Button on battery pack
popped out
Reset circuit-breaker
button
Disconnected loom or
plugs
Check all plugs & looms
Control system fault
Contact dealer
Motor runs irregularly and/
or noisily
Electrical malfunction
Contact dealer
Control system fault
Contact dealer
DO NOT ATTEMPT TO OPEN ANY PARTS OF THE SCOOTER CONTROL SYSTEM,
BATTERY PACK, LOOMS, PLUGS OR BATTERY CHARGER.
THE CONTROL SYSTEM IS SAFETY CRITICAL AND THERE ARE NO USER
SERVICEABLE PARTS