43
TROUBLE
REASON
SOLUTION
SIM card error
The SIM card is damaged.
Contact your service provider.
The SIM card is not installed correctly.
Make sure the SIM card is properly
installed.
There is dust on the metal surface of the
SIM.
Clean the metal contacts on the SIM
card with a soft cloth.
Unable to connect to
the network
The SIM card is not valid.
Please contact your service provider.
Outside the GSM coverage area.
Check the coverage area of service
provider.
Weak signal.
Go to a place with stronger signal and
try again the network connection.
PIN error
You have entered three or more times an
incorrect PIN code.
Please contact your service provider.
Unable to load
Battery is charged in an environment
with extreme temperatures.
Change the place where the phone is
charged.
The battery or charger is damaged.
Replace the battery or charger.
You can not dial
Call Block is active.
Disable Call Block.
The fixed dialing function is activated.
Deactivate fixed dialing.
Can not add
contacts to list
The phonebook is full
Delete some contacts to free up space.
7. TROUBLESHOOTINGS