4
INSSEFU0413
STElPRO DESIGN INC. | Saint-bruno-de-Montarville | Québec | J3v 6l7
PRoBLEM
DEfEcTIVE PaRT oR PaRT To cHEcK
The unit does not work
- Defective thermostat or wrong thermostat setting or location
- Open circuit breaker or fuse
The unit runs continuously
- Blower control switch is on the continuous position
Overheating
- Defective motor
- Defective thermostat or wrong thermostat setting or location
- Dirty or blocked filter
The on/off cycles of the motor are too short or too long
- The heat anticipator is incorrectly set or is burned out (if applicable)
The thermostat must be set at a much higher or lower temperature
than the desired ambient temperature
- The thermostat is not level, needs calibration or is installed in an
improper location
The desired room temperature cannot be reached
- The thermal protection opens the circuit because of duct obstructions
or dirty filters
N.B. If you do not solve the problem after checking these points, cut off the power supply at the main electrical panel and contact
our customer service (see the LIMITED WaRRaNTY section to obtain the phone numbers).
troubleshooting
This limited warranty is offered by Stelpro Design inc. (“Stelpro”) and applies to the following products made by Stelpro: SeF10, SeF15, SeF18,
SeF20, SeF23, SeF27, SeF30 models.
Please read this limited warranty carefully
. Subject to the terms of this warranty, Stelpro warrants
its products and their components against defects in workmanship and/or materials for the following periods from the date of purchase:
5 years
. This
warranty applies only to the original purchaser; it is non-transferable and cannot be extended.
cLaIM PRocEDuRE
If at any time during the warranty period the unit becomes defective, you must cut off the power supply at the main electrical panel and contact 1) your
installer or distributor, 2) your service center or 3) Stelpro’s customer service department. In all cases, you must have a
copy of the invoice
and
provide the
information written on the product nameplate
. Stelpro reserves the right to examine or to ask one of its representatives to examine
the product itself or any part of it before honoring the warranty. Stelpro reserves the right to replace the entire unit, refund its purchase price or repair a
defective part. Please note that repairs made within the warranty period must be authorized in advance in writing by Stelpro and carried out by persons
authorized by Stelpro.
Before returning a product to Stelpro, you must have a Stelpro authorization number (rmA). To obtain it, call the customer service department at:
1-800-363-3414
(electricians and distributors - French),
1-800-343-1022
(electricians and distributors - English), or
1-866-766-6020
(consumers).
The authorization number must be clearly written on the parcel or it will be refused.
coNDITIoNs, ExcLusIoNs aND DIscLaIMER of LIaBILITY
This warranty is exclusive and in lieu of all other representations and warranties (except of title), expressed or implied, and Stelpro expressly disclaims
and excludes any implied warranty of merchantability or implied warranty of fitness for a particular purpose.
Stelpro’s liability with respect to products is limited as provided above. Stelpro shall not be subject to any other obligations or liabilities whatsoever,
whether based on contract, tort or other theories of law, with respect to goods or services furnished by it, or any undertakings, acts or omissions relating
thereto. Without limiting the generality of the foregoing, Stelpro expressly disclaims any liability for property or personal injury damages, penalties,
special or punitive damages, damages for lost profits, loss of use of equipment, cost of capital, cost of substitute products, facilities or services,
shutdowns, slowdowns, or for other types of economic loss or for claims of a dealer’s customers or any third party for such damages. Stelpro specifically
disclaims all consequential, incidental and contingent damages whatsoever.
This warranty does not cover any damages or failures resulting from: 1) a faulty installation or improper storage; 2) an abusive or abnormal use, lack of
maintenance, improper maintenance (other than that prescribed by Stelpro) or a use other than that for which the unit was designed; 3) a natural disaster
or an event out of Stelpro’s control, including, but not limited to, hurricanes, tornadoes, earthquakes, terrorist attacks, wars, overvoltage, flooding, water
damages, etc. This warranty does not cover any accidental or intentional losses or damages, nor does it cover damages caused by negligence of the
user or owner of the product. Moreover, it does not cover the cost of disconnection, transport, and installation.
The warranty is limited to the repair or the replacement of the unit or the refund of its purchase price,
at the discretion of stelpro
. Any parts
replaced or repaired within the warranty period with the written authorization of Stelpro will be warranted for the remainder of the original warranty
period. This warranty will be considered null and void and Stelpro will have the right to refuse any claims if
products have been altered
without the
written authorization of Stelpro and if the nameplate numbers have been removed or modified. This warranty does not cover scratches, dents, corrosion
or discoloration caused by excessive heat, chemical cleaning products and abrasive agents. It does not cover any damage that occurred during the
shipping.
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages and some of them do not allow limitations on
how long an implied warranty lasts, so these exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you may
have other rights which vary from state to state or from province to province.
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