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8. Troubleshooting
No connection with the sensor.
– Break in network cable or network
cable not connected.
• Check cabling.
– No PoE injector installed, or the
network switch being used does not
support PoE.
• Check PoE supply.
– IP address incorrectly configured.
• Check network settings.
• It may be necessary to reset via
Steinel Connect app and reconnect
with standard configuration.
– Firewall preventing communication.
• Check firewall settings.
Sensor sending a motion detection
signal when it should not.
– There is interference, e.g. fan, air-con-
ditioning system or other moving
parts, in the detection zone
• Adjust detection zone or fit
shrouds, increase distance.
– Animals are moving in detection zone.
• Adjust zone or fit shrouds.
– Persons are being detected in adja-
cent rooms through thin walls.
• Reduce sensor reach.
– Wind is moving paper or plants in the
detection zone.
• Change detection zone.
– Sensor near Wi-Fi or other wireless
communication source.
• Install at least 2 m away from the
wireless communication source.
Sensor not responding to movement
quickly enough.
– Distance from sensor too far.
• Install additional sensors.
• Optimise sensor positioning.
– Reach setting insufficient
• Adjust reach.
Temperature level inexact.
– Calibration required.
• Enter correction factor via sensor
settings.
Sensor not connecting with the app.
– App or smartphone system crash.
• Restart mobile terminal device.
9. Disposal
Electrical and electronic equipment, acces-
sories and packaging must be recycled in
an environmentally compatible manner.
Do not dispose of electrical
and electronic equipment as
domestic waste.
EU countries only
Under the current European Directive on
Waste Electrical and Electronic Equip-
ment and its implementation in national
law, electrical and electronic equipment
no longer suitable for use must be
collected separately and recycled in an
environmentally compatible manner.
10. Conformity
STEINEL Vertrieb GmbH hereby
declares that the IR Quattro HD-2 radio
equipment type conforms to Directive
2014/53/EU. The full wording of the EU
Declaration of Conformity is available for
downloading from the following Internet
address: www.steinel.de
GB
