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19
Troubleshooting
Dear Client,
Thank you for buying this STEBA product. The following table will help you with
problems that may occur when using your device. For many problems there is a simple
solution, because not everything that appears like a malfunction must be serious.
Please check the following list before contacting our customer service.
Problem
Reason
Solution
Light does not
shine
∙
Device not connected
∙
Power cord or device defec-
tive
∙
Do you have power?
∙
Contact service
No nebulisation
∙
Device not switched on
∙
Selected humidity is reached
∙
Touch ON / OFF
∙
Increase the humidity
Abnormal smell
∙
Water was too long in the
tank
∙
Residual odour of old aro-
matic oil
∙
Change the water
∙
Clean the aroma roll under
warm water and let it dry
Unusual noises
∙
Uneven ground
∙
Tank not inserted correctly
∙
Device is faulty
∙
Select even surface
∙
Position the tank correctly
∙
Contact service
Humidity effici-
ency is too low
∙
Other sources of air in the
room
∙
Air intake is blocked
∙
Limescale deposits
∙
Keep windows and doors
closed
∙
Remove objects
∙
Clean the ultrasonic mem-
brane