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TROUBLESHOOTING GUIDE
If you are having problems with your appliance, please use our troubleshooting guide below. If you
are unable to resolve the issue using this guide, please ring our Customer Service Department on
0844 848 5861. Please have the model code and purchase information available.
Important! There are some sounds during normal use (compressor, refrigerant circulation)
PROBLEM
POSSIBLE CAUSE
SOLUTION
Appliance does not
work
Mains plug is not plugged in or is
loose
Insert mains plug
Fuse has blown or is defective
Check fuse, replace if necessary
Socket is defective
Mains malfunctions are to be
corrected by an electrician
Appliance freezes or
cools too much
Temperature is set too cold or the
appliance runs at SUPER modes
Turn the temperature regulator to a
warmer setting temporarily
The food is not frozen
enough
Temperature is not properly
adjusted
Please look in the initial Temperature
Setting section
Door was open for an extended
period
Open the door only as long as
necessary
A large quantity of food was
placed in the appliance within the
last 24 hours
Turn the temperature regulation to a
colder setting temporarily
The appliance is near a heat
source
Please look in the installation location
section
Heavy build up of frost
on the door seal
Door seal is not air tight
Carefully warm the leaking sections
of the door seal with a hair dryer
(on a cool setting). At the same time
shape the warmed door seal by hand
such that it sits correctly
Unusual noises
Appliance is not level
Re-adjust the feet
The appliance is touching the wall
or other objects
Move the appliance slightly
A component, e.g a pipe, on the
rear of the appliance is touching
another part of the appliance or
the wall.
If necessary, carefully bend the
component out of the way
Side panels are hot
It’s normal. Heat exchange is in
the side panels
Take gloves to touch side panels if
needed
