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Startrite Guarantee
1. INTRODUCTION
1.1
We supply machinery through a network of dealers and authorised
distributors and you should be aware that your contract of sale is with the
retailer from whom you purchased this product.
1.2
If you are not satisfied with this product you should in the first instance
approach the retailer from whom you purchased it.
1.3
Customers have statutory rights to protect them and information on
this can be found at the Citizens Advice Bureau or on such web-sites as
those operated by the DTI (http://www.dti.gov.uk)
1.4
Returning your guarantee card will speed up the claims procedure
and can be very helpful as a proof of purchase should the initial receipt be
mislaid or damaged. We recommend that this is returned as close to your
original purchase date as possible.
1.5
Correct installation, set-up, adjustment and routine maintenance of
the machine are the responsibility of the end-user and problems arising
from incorrect set-up, adjustment or maintenance are not covered by the
terms of this guarantee. However support is available in the first instance
from the retailer who supplied you and free technical support is available
from Startrite on 01246 561 520 during office hours and from an extensive
knowledge base on our website www.startrite.co.uk. We also recommend
those users who have not had suitable training in safe use of machinery
should seek such training locally before using or attempting to set up and
adjust any machinery (please contact your retailer for recommendations in
your local area).
2. GUARANTEE
2.1
In addition to the above Startrite guarantees that for a period of 1 year
from the date of purchase the components of this product will be free from
defects caused by faulty construction or manufacture.
2.2
During this period Startrite will repair or replace free of charge any
parts which are proved to be faulty in accordance with paragraph 2.1 above
provided that:
2.2.1
You follow the claims procedure set out below;
2.2.2
We are given a reasonable opportunity after receiving notice of the
claim of examining the product.
2.2.3
If asked to do so by us you return the product or faulty part to
Startrite's premises or other approved premises such as those of the
supplying dealer, for the examination to take place.
2.2.4
The fault in question is not caused by accidental damage, fair
wear and tear, wilful damage, negligence on your part, incorrect electrical
connection, unapproved modification, abnormal working conditions, failure
to follow our instructions, misuse, or alteration or repair of the product
without our approval.
2.2.5
This product has been purchased by you and not used for hire
purposes;
2.2.6
This Guarantee extends to the cost of carriage incurred by you
returning the product or faulty part to Startrite as long as it is demonstrated
that the defect falls within the terms of this Guarantee and you follow the
claims procedure as outlined below;
3. CLAIMS PROCEDURE
3.1
In the first instance please contact the retailer who supplied the
product to you. In our experience many initial problems with machines that
are thought to be due to faulty parts are actually solved by correct setting
up or adjustment of the machines. A good dealer should be able to resolve
the majority of these issues much more quickly than processing a claim
under the guarantee.
3.2
If the dealer who supplied the product to you has been unable to
satisfy your query, any claim made under this Guarantee should be made
directly to Startrite at the address set out at the foot of this Guarantee. The
claim itself should be made in a letter setting out the date and place of
purchase, and giving a brief explanation of the problem which has led to
the claim. This letter should then be sent with proof of the purchase date
(preferably a receipt) to Startrite. If you include a phone number or email
address this will help to speed up your claim.
3.3 PLEASE NOTE
that it is essential that the letter of claim reaches the
address below on the last day of this Guarantee at the latest. Late claims
will not be considered.
3.4
We will contact you once we have received your initial written claim.
If it is necessary to return the item, in most cases but subject always
to clause 2.2.5, we will arrange for collection or will provide freepost
information to enable return depending on the weight and size of the
product or component concerned. If the product is to be returned to us, we
will agree with you in advance a Returns Number, to speed tracking of the
claim and ensure the most appropriate method of return to you is used.
4. NOTICE
This Guarantee applies to all goods purchased from an authorised retailer of
Startrite within the United Kingdom of Great Britain and Northern Ireland.
This Guarantee does not confer any rights other than those expressly set out
above and does not cover any claims for consequential loss or damage. This
Guarantee is offered as an extra benefit and does not affect your statutory
rights as a consumer. Additional written copies of this Guarantee can be
obtained by writing to the address below. Please include a stamped and self
addressed envelope for each copy of the Guarantee requested.
Startrite Machines
Unit B, Adelphi Way
Ireland Industrial Estate
Staveley, Chesterfield
S43 3LS
