Troubleshooting
Q: Why are frames are dropped when I capture from and export to my DV camcorder?
A: Please make sure that DMA (Direct Memory Access) is enabled if you are using IDE
hard disks. DMA access is automatically enabled by default in Windows 2000 and XP.
For Windows 98SE and ME, follow these steps:
1. Right click My Computer and choose Properties from the menu. Click the Hardware
tab.
2. Click the plus (+) sign next to Disk Drives. Highlight your hard disk from the list, right
click it, and choose Properties.
3. Click the Settings tab and check the DMA box. Click OK and restart the computer
when prompted. If needed, repeat these steps for each installed hard disk.
Q: I am having problems with video quality (dropped frames, poor or no audio, signal
noise, etc.) when capturing video from a digital video source over my FireWire card.
How can I correct this?
A: Most problems associated with digital video capture can be minimized or eliminated
by changing the configuration of the video capture software you are using. The default
settings often need to be adjusted to reflect the capabilities of the computer and digital
video source you are using.
Q: I receive a power warning from the operating system when I connect my device. Is
this a problem with the card?
A: No. Some high-draw devices (such as scanners and cameras) that do not have their
own power connection must draw all of their power from the USB port. If you receive
this warning, connect a powered USB hub such as StarTech.com’s ST4200USB to the
computer and connect the device to the hub. Since it has an external power source, the
hub will be able to supply sufficient power to the device.
Q: My scanner does not seem to work with the USB card. Is this a problem with the
card?
A: Some USB scanners (often manufactured prior to 2000) are incompatible with non-
Intel USB controllers like the ones used on StarTech.com’s USB cards. We suggest
downloading the most current drivers for the scanner from the manufacturer’s Web site
to try and resolve the issue. If you computer has integrated USB ports, you may also be
able to resolve the problem by moving the scanner to an integrated port and connecting
the other device to the USB card.
Instruction Manual
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