11
Troubleshooting
If you are experiencing trouble with your devices, first make sure that all cables are connected to their
proper ports and are firmly seated. You may also want to try resetting the devices by pressing and holding
the front-panel
1
and
2
pushbuttons.
Nothing works.
•
There may be a bad C-36 connection. Push the console and the KVM switch firmly together, leaving
only 5/16” (8mm) between the two. Make sure they are properly secured with the screws.
Monitor works, but keyboard and touch pad do not.
•
Another keyboard or mouse may be connected to the Local ports on the KVM. If the KVM is
connected to a console through the C-36 connector, the Local ports should not be connected to
anything.
No OSD screen or screen image.
•
You may have selected a power-off computer. Use the pushbuttons or to select a computer that is
turned on. Also make sure that the KVM is properly connected to a power source.
The letters on the TFT LCD display are blurry or have shadows.
•
You may have improper resolution settings. Under the Control Panel, set the VGA output of your
computers to match the highest resolution of the LCD monitor with “Large Font” selected.
Master/Slave does not work or there is a double OSD.
•
Make sure that the slave’s Console port is connected to one of the Master’s PC ports.
•
Perform a KVM Reset.
•
Make sure that you have removed all power sources from the Slave unit before connecting it to the
Master KVM switch.
The Up and Down arrows don’t work in manual scan mode.
•
Make sure more than one computer is turned on. Manual Scan only works with power-on computers.
•
Check the Scan Type (from the OSD menu) and make sure you have selected the proper computers.
Auto Scan does not work, the StarView beeps and the indicators flash red.
•
Make sure more than one computer is turned on. Auto Scan only works with powered on computers.
•
Check the Scan Type (from the OSD menu) and make sure you have selected the proper computers.
•
Press the Left Control key twice or press any front pushbutton to abort the Auto Scan.
OSD menu is not in the proper position.
•
The OSD menu has a fixed resolution and its size varies depending on the monitor. Use <F4> More/
Position (from the OSD menu) to move the OSD menu to a different location.
Cannot select a computer connected to a Slave.
•
Make sure that the Slave’s Console port is connected to one of the Master’s PC ports.
•
Only ports PC1 to PC8 can be connected to Slaves, even if the Master KVM has 16 PC ports.
•
Only one level of Slave KVMs is allowed.
Keyboard strokes are shifted.
•
Press both
Shift
keys.
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