LIMITED EQUIPMENT WARRANTY
Star Manufacturing [as well as its subsidiaries] warrants to the original purchaser
of new Star products to be free from defects in material or workmanship, under
normal and proper use and maintenance service as specified by Star and upon
proper installation and start-up in accordance with the instructions supplied with
each Star unit. Star’s obligation under this warranty is limited to a period of one [1]
year from the date of original installation, or eighteen [18] months from original
invoice date, whichever occurs first. Defects that occur as a result of normal use,
within the time period and limitations defined in this warranty, will at Star’s
discretion have the parts replaced or repaired by Star or a Star-authorized service
agency.
THIS WARRANTY IS SUBJECT TO ALL LISTED CONDITIONS
Repairs performed under this warranty are to be performed by a Star authorized
service agency. Star will not be responsible for charges incurred or service
performed by non-authorized repair agencies. In all cases, the nearest Star-
authorized service agency must be used. Star will be responsible for normal labor
charges incurred in the repair or replacement of a warrantied product within 50
miles (80.5 km) of an authorized service agency. Time and expense charges for
anything beyond that distance will be the responsibility of the owner. All labor will
need to be performed during regular service hours. Any overtime premium will be
charged to the owner. For all shipments outside the U.S.A. and Canada, please see
the International Warranty for specific details. It is the responsibility of the owner
to inspect and report any shipping damage claims, hidden or otherwise, promptly
following delivery. No mileage or travel charges will be honored on any equipment
that is deemed portable. In general, equipment with a cord and plug weighing less
than 50 lb. (22.7 kg) is considered portable and should be taken or shipped to the
closest authorized service agency, transportation prepaid.
CONTACT
Should you require any assistance regarding the operation or maintenance of any
Star Manufacturing; phone, email or fax our service department. In all
correspondence provide the model number and serial number of the unit needing
service; include the voltage or gas type.
Normal Business Hours: 8:00 a.m. to 4:30 p.m. Central
Telephone: 800-264-7827 Tech Service Option 2
Email:
www.Star-Mfg.com
January 29, 2021
WARRANTY EXCLUSIONS
THE FOLLOWING WILL NOT BE COVERED UNDER WARRANTY.
Star’s sole obligation under this warranty is limited to either repair or
replacement parts, subject to the additional limitations detailed below. This
warranty neither assumes nor authorizes any person to assume obligations
other than those expressly covered by this warranty.
• Any product which has not been used, maintained, or installed in
accordance with the directions published in the appropriate installation sheet
and/or owner’s manual, including incorrect gas or electrical connection. Star
is not liable for any unit which has been mishandled, abused, misapplied,
subjected to harsh chemicals, modified by unauthorized personnel, damaged
by flood, fire, or other acts of nature [or God], or which have an altered or
missing serial number.
• Installation, labor, and job checkouts, calibration of heat controls, air and
gas burner/bypass/pilot adjustments, gas or electrical system checks, voltage
and phase conversions, cleaning of equipment, or seasoning of griddle
surface.
• Replacement of fuses or resetting of circuit breakers, safety controls, or
reset buttons.
• Replacement of broken or damaged glass components, quartz heating
elements, and light bulbs.
• Labor charges for all removable and consumable parts in gas charbroilers
and hotplates, including but not limited to burners, grates, and radiants.
• Any labor charges incurred by delays, waiting time, or operating restrictions
that hinder a service technician’s ability to perform service.
• Replacement of parts that fail or are damaged due to normal wear or labor
for replacement of parts that can be replaced during a daily cleaning routine,
such as but not limited to silicone belts, PTFE non-stick sheets, control labels,
knobs, bulbs, fuses, quartz heating elements, baskets, racks, and grease
drawers.
• Any economic loss of business or profits.
• Non-OEM parts. Use of non-OEM parts without Star’s approval will void the
warranty.
• Units exceeding one [1] year from original installation date, or more than
eighteen [18] months from original purchase date, whichever comes first.
ADDITIONAL WARRANTIES
• Specific/chain-specific equipment may have additional and/or extended
warranties.
PRODUCTS
PARTS
LABOR
Star Ultra Max
Ⓡ
fryers, griddles,
charbroilers and hotplates
2 years
2 years
Star Max
Ⓡ
fryers, griddles,
charbroilers and hotplates
2 years
2 years
Staltek
™️
roller grill coatings
5 years
Cast iron grates, burners
and burner shields
1 year
Original Star, Toastmaster or Holman
parts sold to repair equipment
90 days
The foregoing warranty is in lieu of any, and all other warranties expressed
or implied and constitutes the entire warranty.
