17
Problem:
The light will not execute DMX instructions.
Solutions:
Check to ensure that the light is connected to the controller
via a DMX cable.
Check to ensure that the DMX chain is properly terminated.
Check to ensure that the DMX cable is good; swap out a
known good cable to test.
Check to ensure the light is in one of the DMX modes (A, d,
C, E, P, or H).
Check to ensure the DMX controller is operating properly.
If you experience other problems with this light and cannot solve
them on your own, please contact Monoprice Technical Support
for assistance.
TECHNICAL SUPPORT
Monoprice is pleased to provide free, live, online technical support
to assist you with any questions you may have about installation,
setup, troubleshooting, or product recommendations. If you ever
need assistance with your new product, please come online to talk
to one of our friendly and knowledgeable Tech Support Associates.
Technical support is available through the online chat button on
our website www.monoprice.com or through email by sending a
message to [email protected]. Check the website for support
times and links.
