HEPA Dry Vack Kit Trouble S
hooting
Guide
CAUTION:
Always disconnect power cord before servicing.
WARNING:
Repairs should only be performed by an authorized service center.
PROBLEM: Loss of suc
ti
o
n
.
CAUSE:
SOLUTION:
1.
Cap is damaged.
1. Inspect and replace if needed.
2.
Faulty vacuum motor.
2. Call manufacturer or service center.
3.
Full paper
fi
lter bag.
3. Replace paper
fi
lter bag.
4.
Clogged hose or wand.
4. Remove obstruc
ti
on.
5.
Loose or broken fan.
5. Contact manufacturer or service center
PROBLEM: Motor is
n
ot ru
nn
i
ng
.
CAUSE:
SOLUTION:
1.
Faulty ON/OFF switch.
1. Contact manufacturer or service center.
2.
Power cord defec
ti
ve
2. Contact manufacturer or service center.
3.
Loose connec
ti
on or wiring.
3. Contact manufacturer or service center.
4.
Motor defec
ti
ve.
4. Contact manufacturer or service center.
5.
Blown fuse or tripped circuit breaker.
5. Replace fuse or reset circuit breaker.
PROBLEM: Dust blowi
ng
from vacuum whe
n
ru
nn
i
ng
.
CAUSE:
SOLUTION:
1.
Full paper
fi
lter bag.
1. Replace
fi
lter bag.
2.
Paper
fi
lter bag not installed properly.
2. Reinstall or replace.
3.
Cloth
fi
lter bag dirty.
3. Clean cloth
fi
lter bag
4.
Cloth or paper
fi
lter bag is torn.
4. Replace
WARRANTY:
Lifetime on Body, 7-years on motor and electrical.
Return Material Authorization (RMA) Procedure
It is the responsibility of an Authorized Service Center or Distributor with written autorization to ensure the equipment is
repaired as soon as possible. Only Square Scrub®, authorized dealers or service centers (with written authorization) may
make repairs or replace parts on this machine. All others do so at their own risk and expense, and will void the Square Scrub®
warranty. The authorized distributor or service center must contact Square Scrub® at 800-557-6822 and follow standard RMA
procedures. Prior to working on the machine or changing out any parts, Square Scrub® must be contacted and provide written
authorization to approve labor, replacements parts, etc.
If the machine falls within the given warranty period, Distributor/Service Center will fill out an RMA/Warranty claim form.
This form will serve as the repair order to replace defective parts and labor time approval.
DO NOT send parts/machines back to Square Scrub® without an RMA sheet and approval.
All defective parts must be returned to Square Scrub®(unless advised otherwise by Square Scrub®) with a copy of the RMA form
for evaluation at the customer’s expense. All warranty claims are subject to review by Square Scrub® to determine if warranty
will be approved. No labor or parts will be covered if not previously approved by Square Scrub®. Any credit for parts/labor
will only be issued upon evaluation and approval from Square Scrub®.
When warranty is approved, the Distributors/Service Centers account will be credited for the replacement part/labor.
Square Scrub® will ship the warrantied replacement part(s) to the distributor. If warranty is denied, the Distributor’s account will
not be credited for any parts sent on the claim.
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