9
Recommended use points
Troubleshooting
If your device is not operating properly, please check below for common problems and
suggested solutions. If the recommended action does not solve the problem, please
contact Sunpentown Customer Service at 1-800-330-0388 or [email protected].
Stimulation is weak or non-existent
•
Be sure skin is clean and pads are firmly attached to skin.
•
Be sure the pads are not touching each other.
•
Check wire connection and make sure lead wires are securely plugged in.
•
Unit’s battery is low and needs to be recharged.
•
Both pads (of the same wire) must be attached to one person’s body in order to feel
sensation.
Devise does not turn on
•
Check if battery is low and needs to be recharged.
•
If unit was previously used, switch the power switch to OFF first, then back to ON.
Electrode pads are not sticky
•
The pads will lose adhesiveness over use, please contact Sunpentown for
replacements.
Skin turns red
•
Extended treatment on the same area, stop and wait or treat another area.
•
If problem persists, contact your physician.