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4 / Call Handling

Protegé® Keyset User Guide - without display

Transferring a Call - Method 2

1. Press the Hold key.
2. Dial the extension number to which you wish

to transfer the call.

- or -

Press a DSS key (a designated feature key).

3. Press the Xfr/Conf key for a blind transfer.

- or -

Announce the call, then press the Xfr/Conf
key for a screened transfer.

Receive confirmation tone.

Cancelling the transfer of an outside call

1. Press the appropriate line key.

Cancelling the transfer of an intercom call

Press the ICM key.

- or -

Hang up, and then pick up the handset or press
the Speaker key.

HOLD

XFR/CONF

Содержание 699030

Страница 1: ...OTEG al Hybrid Key System ser Guide without Display Item Number 699030...

Страница 2: ......

Страница 3: ...10 3 Call Forward 11 4 Avoiding Calls 16 1 Placing Intercom Calls 19 2 Off Hook Voice Announce 21 3 Placing Outside Calls 22 4 Redialing 23 5 Dialing Speed Dial Numbers 25 6 Special Dialing 26 7 Call...

Страница 4: ...atures 48 1 Three Features For Easier Dialing 51 2 Three Features For Easier Answering 54 3 Security 56 4 Cancel Operations 58 5 Setting The Feature Keys 59 6 Headset Operation 61 7 Background Music 6...

Страница 5: ...can quickly refer to it as you need How to Locate Information If You Want Then Refer To General information on using your keyset Chapter 1 Introduction To use a specific feature Index to point you to...

Страница 6: ...DIAL CLEAR FUNCTION Sprint R 1 Introduction 2 Your Keyset s Parts Xfr Conf key Redial key Clear key Function key Headset Jack not all models Dual Function Feature keys Speakerphone Dial pad Pull out t...

Страница 7: ...ines u One intercom key labeled ICM for dialing internal numbers u Three feature keys Direct Call Forward Do Not Disturb and Mute labeled FWD DND and Mute However each key can be reprogrammed as any o...

Страница 8: ...ote frequently dialed numbers or contents of dual function feature keys Redial Key The Redial key is programmable It is usually programmed to redial the last outside number dialed For more information...

Страница 9: ...pany does not have external paging equipment pages may be broadcast over keyset speakerphones Volume Keys Use the volume keys to regulate the volume of the ringer the speaker the handset the headset a...

Страница 10: ...S Resource in idle state Feature Feature not in use Solid Red Line Trunk or trunk route in use DSS Resource is busy Feature Feature activated Slow Flash Red Line Trunk on hold by another extension DSS...

Страница 11: ...Trunk recall Continued double ring Incoming intercom call Warning To prevent fire or shock hazard do not expose this telephone to rain or any type of excess moisture If accidentally dropped in water...

Страница 12: ...ibe what the feature does and if applicable how it interacts with other features Proteg Flexibility The Proteg phone system is highly flexible and can be customized to fit many business needs This gui...

Страница 13: ...intercom key labeled ICM is useful for processing internal calls If you do not have an ICM key already allocated you can create one The feature code is Function key dial 65 For more information on se...

Страница 14: ...connected Pick up the handset or use the keyset speaker to talk to caller 2 Call Pickup Call Pickup lets you answer calls that are ringing at another location Simply dial the loud bell directory numb...

Страница 15: ...s extension and outside calls to a hunt group and set No Answer Call Forward to divert all calls to your voice mail box With No Answer Call Forward you can forward the first call after a different le...

Страница 16: ...unction key and then dial 22 or Press the designated feature key FWD 3 Enter the extension number to which you want to forward calls 4 Dial 1 to forward outside calls only or Dial 2 to forward all cal...

Страница 17: ...ction key and then dial 21 3 Receive confirmation tone No Answer Call Forward To activate 1 Keyset is idle or in use on a call 2 Press the Function key and then dial 24 3 Enter the extension number to...

Страница 18: ...de telephone number to which you want to forward calls 4 Press the Hold key to save your entry 5 Receive confirmation tone For systems requiring account codes 1 Follow steps 1 5 above 2 Press the Func...

Страница 19: ...set is idle or in use on a call 2 Press the Function key and then dial 25 3 Receive confirmation tone Follow Me Call Forward Remote To activate 1 Keyset is idle or in use on a call 2 Press the Functio...

Страница 20: ...it appear to be busy to outside callers and internal callers without display keysets Internal users with display keysets will see that you are in DND mode Some users such as the attendant may have th...

Страница 21: ...ial 4 or Press the designated feature key DND 3 Call diverts to the attendant Agent Log Off Log On To log off 1 Keyset is idle or in use on a call 2 Press the Function key and then dial 91 3 Receive c...

Страница 22: ...2 Answering Calls 18 Proteg Keyset User Guide without display...

Страница 23: ...les you to use any available messaging options and to follow any No Answer Call Forwarding instructions that may have been set See page 54 for more information on the Voice Call feature If the extensi...

Страница 24: ...call overrides the Voice Call Allow setting and rings through to the exten sion Intrusion 1 Dial an extension Receive busy tone 2 Dial 8 You intrude on the other extension s call You can speak to and...

Страница 25: ...t 2 The called party must be using the handset Your OHVA call will be con nected through the speakerphone 3 The called party s keyset must be programmed to permit OHVA calls Your system administrator...

Страница 26: ...le route You may be required to enter the Least Cost Routing feature code on some or all of your long distance calls Alternatively your system may be programmed to select the cheapest route automatica...

Страница 27: ...SNR feature redials a telephone number which you stored during an earlier call to that number The saved number remains stored until you save another number in its place This is useful for occasions wh...

Страница 28: ...ss the Function key and then dial 51 To dial the saved number 1 Keyset is idle 2 Press the Function key and then dial 51 User Saved Number Redial USNR To save a number 1 Keyset is in use on a call 2 P...

Страница 29: ...ial Numbers Any frequently dialed telephone number can be stored as a Speed Dial Number Speed dial numbers are similar to the directory numbers you dial to access hunt groups and other extensions When...

Страница 30: ...Function key and then dial 3 2 Dial the remaining digits To insert a wait for dial tone 1 Press the Function key and then dial 79 2 Dial the remaining digits 6 Special Dialing Your system administrato...

Страница 31: ...tone 7 Callback When you place an intercom call to a busy or unattended extension you can request a callback and hang up You then receive a callback when the busy extension becomes available or when t...

Страница 32: ...sion To cancel 1 Press the Clear key Placing a Callback to a Busy Trunk or Trunk Route To activate 1 Dial the outside line number or Dial the trunk route number 2 Receive busy tone 3 Dial 5 4 Receive...

Страница 33: ...o use the Camp On feature remain off hook and wait for the busy extension to become available You will hear music on hold while waiting if your system is equipped with a music source Only one extensio...

Страница 34: ...ature to activate your extension s class of service at another extension to place an outgoing trunk call that would otherwise be toll restricted from that extension When you enter the authority code P...

Страница 35: ...Exclusive Hold can be retrieved from a different extension by using the Directed Call Pickup feature After a time period a call placed on Exclusive Hold will revert to System Hold status You can plac...

Страница 36: ...om Call 1 Press the Hold key To retrieve 1 Hang up and return to idle state 2 Pick up handset or Press the Speaker key Automatic Hold To activate 1 Keyset is idle or in use 2 Press the Function key an...

Страница 37: ...t returns to idle stat When transferring to a voice mail hunt group number you have the option to dial a mailbox All transfers recall to your keyset automatically if they are unanswered Perform a blin...

Страница 38: ...a designated feature key 3 Press the Xfr Conf key for a blind transfer or Announce the call then press the Xfr Conf key for a screened transfer 4 Receive confirmation tone Cancelling the transfer of a...

Страница 39: ...omplete the transfer Method 2 1 Press the XFR CONF key 2 Dial the extension number on which the call will be parked 3 Press the Hold key to complete the transfer To retrieve a no ring transfer from an...

Страница 40: ...rence you can exit the call at any time If you are leaving a single inside party connected to two external parties simply hang up and control of the conference passes to that internal party If you wan...

Страница 41: ...ial the trunk number with which you wish to speak privately or Dial the extension number with which you wish to speak privately To release and resume conference 1 Press the Function key followed by th...

Страница 42: ...4 Call Handling 38 Proteg Keyset User Guide without display...

Страница 43: ...dcast the page over the speakers of all idle Proteg keysets within that group If your system is connected to any paging speakers you can access external paging equipment by dialing the appropriate dir...

Страница 44: ...nfirmation tone Page Answer 1 Press the Function key and then dial 59 2 You are immediately connected to the exten sion initiating the page Paging Receive Selection To accept paging 1 Press the Functi...

Страница 45: ...ephones with message waiting lamps can only receive Call Me messages In order to receive messages you will need to program one of the dual function feature keys as a Message Waiting key The associated...

Страница 46: ...ng key continues to flash you have at least one more message Repeat the process to reply to all your messages until the Message Waiting key remains dark Deleting Messages Deleting an individual messag...

Страница 47: ...private conversation while on a call If you have a feature key preprogrammed as a Mute key the light will be lit while your keyset is muted We recommend you program a Mute key if you use the Group Lis...

Страница 48: ...nction key and then dial 92 3 Receive confirmation tone 2 Reminder Service The Reminder Service feature acts like an alarm clock Use it to remind your self of appointments Use the 24 hour clock format...

Страница 49: ...s the Function key and then dial 1 3 Dial the speed dial directory number 4 Dial 1 5 Press the Hold key 6 Receive confirmation tone 3 Speed Dial Numbers A Speed Dial Number stores either an outside te...

Страница 50: ...the Function key and then dial 1 3 Dial the speed dial number 4 Dial 3 5 Press the Hold key 6 Receive confirmation tone Storing an Account Code 1 Keyset is in idle state 2 Press the Function key and t...

Страница 51: ...Listen Your system administrator can confirm if the Group Listen feature is available to you Activate the Group Listen feature to permit others in the immediate area to lis ten through the speakerphon...

Страница 52: ...advanced features available to you The designated Supervisor of a hunt group can use the Hunt Group Monitor feature to listen in on hunt group calls that are handled by agents Note that your keyset mu...

Страница 53: ...ipate 4 To interrupt press the Mute key deactivate the mute condition UCD Route Override Supervisor only To activate 1 Press the Function key and then dial 6 2 Dial the extension number of the hunt gr...

Страница 54: ...6 Convenience Features 50 Proteg Keyset User Guide without display...

Страница 55: ...rce your keyset accesses when you go off hook at your extension intercom dial tone a specific trunk or a trunk route Note that if you set both Automatic Line Selection and Hotline Hotline takes priori...

Страница 56: ...r in use on a call 2 Press the Function key and then dial 95 3 Dial 0 to select internal dial tone every time you lift the handset or Dial 1 followed by the appropriate directory number to select a sp...

Страница 57: ...gits 4 Select the service mode Dial 1 for day or Dial 2 for night or Dial 3 for always 5 Dial 0 for immediate action or Dial a digit between 1and 9 for delayed action of the corresponding number of se...

Страница 58: ...e followed Do Not Disturb however will continue to oper ate Auto Answer Use the Auto Answer feature to select how incoming calls will be answered With Auto Answer set to off you must press an appropri...

Страница 59: ...To activate 1 Keyset is in idle state 2 Press the Function key and then dial 6 To cancel 1 Keyset is in idle state 2 Press the Function key and then dial 6 Distinctive Ringing To change ring cadence...

Страница 60: ...one system administrator if you are unsure what your password is Use the Password Change feature to change your password The temporary password is 0000 at default The Lock Unlock feature is designed t...

Страница 61: ...e on a call 2 Press the Function key and then dial 97 3 Enter password 4 Dial to lock your keyset 5 Receive confirmation tone Unlocking your phone 1 Keyset is idle or in use on a call 2 Press the Func...

Страница 62: ...o behave oddly it is possible that a particular feature is set differently to how you expect Each of these features has a big impact on how your keyset operates Automatic Hold Auto Transfer Mode Hot K...

Страница 63: ...en dial 3 3 Press the feature key you wish to program 4 Dial 1 5 Enter the extension directory number 6 Press the Hold key to save your selection 7 Receive confirmation tone 5 Setting the Feature Keys...

Страница 64: ...the Function key and then dial 1 3 Press the dual function feature key you want to program 4 Dial 1 5 Enter the speed dial number 6 Press the Hold key to save your selection 7 Receive confirmation ton...

Страница 65: ...s cradle Use the Speaker key to answer and end calls Note that amplified headsets with their own power source disable the Mute fea ture on the Executive and Executive Data keysets Refer to your system...

Страница 66: ...r key 7 Background Music With the Background Music feature you can play background music over the speaker of your telephone while it is idle You will normally hear the same music source that callers h...

Страница 67: ...essage Waiting key Use this feature if your company s phone and voice mail systems suffer some kind of connection interruption and the LED fails to extinguish after you have checked all your voice mai...

Страница 68: ...1 15 Retrieving Your Voice Mail Messages 1 Keyset is in idle state 2 Press the voice mail Message Waiting key a designated feature key Calling Another Extension 1 Keyset is in idle state 2 Dial extens...

Страница 69: ...cradle See Off Hook Outside Line See Trunk Class of Service Your level of access to certain fea tures Your company s phone system may assign a different class of ser vice to particular extensions to r...

Страница 70: ...calls are handled depending on the time of day For example your company s phone system may be configured so that in Day Service Mode all incoming calls are routed through the attendant In Night Servic...

Страница 71: ...ttings 59 Flash 26 45 Follow Me Call Forward 11 15 Forced Diversion 17 Forced Release 37 Forward 11 Abbreviated Numbers see Speed Dial Numbers ABR see Automatic Busy Redial Account Code 11 14 22 Agent...

Страница 72: ...ord 11 15 30 56 Pause 26 45 Pickup Group Number 10 Placing Outside Calls 22 Preset Follow Me Call Forward 11 15 Preventing Unauthorized Calls 56 Private Conversation 43 Forwarding to Voice Mail 64 Fun...

Страница 73: ...Group Pick Up a Ringing Extension 10 Xfr Conf Key 2 5 Private Talk 37 Programming Feature Keys 59 Pull Out Tray 2 4 Pulse Dialing 26 Recall Automatic Transfer 33 Redial Key 2 5 23 Redialing 23 Remind...

Страница 74: ...70 Proteg Keyset User Guide without display Index...

Страница 75: ...____________ ers 830 859 _______________ ccess _______________ ck Up _______________ outing _______________ INDIVIDUAL SPEED DIAL NUMBERS ACTUAL DETAIL ______ ____________________________________ ____...

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