SpotOn GPS FENCE, Руководство пользователя

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27 SPOTON USER GUIDE
Troubleshooting
If you experience a problem, please refer to the table below or the help
section of the app. If you’re unable to resolve the issue, give us a call at
(603) 488-1504.
Symptom Solution
Collar does not
turn on
Place the collar on the charger and allow system to
charge for about an hour.
Collar won’t charge
(no flashing green
light)
Confirm that collar is fully seated in the charging
base and that the cable and wall charger are
connected.
Rinse with tap water if used in salt, lake, or pool
water. Make sure charge contacts on the collar and
charging base are free of any dirt and dry.
Connect the USB cable to a different power supply.
Use a different USB cable or connect to a different
AC power source.
I’m not receiving
notifications.
I’m not able to
activate tracking
or refresh my dog’s
location.
Check to be sure you have a cellular subscription,
and it is activated.
If you don’t have a cell plan, visit www.
spotonfence.com/pages/subscription to subscribe.
If you have a cell plan, make sure you have cell
service. Check the app for more information.