9
9. TROUBLESHOOTING
Low Battery Indicator
In the event that you run into issues with programming and accessing your
safe, please read through this section for answers to your questions.
YOUR PROGRAMMED
FINGERPRINT IS NOT
READING AT ALL TIMES
SOLUTION
PROBLEM
Placing a portion of a fingerprint on the scanner
that has not been programmed can result in an
error. We recommend programming multiple
areas of each fingerprint.
Make sure to hold down your finger on the
scanner instead of tapping. Scanner needs time
to complete the scanning process.
Fingerprints may lack definition due to excessive
skin dryness. We recommend applying
moisturizer or slide your fingerprint against your
forehead before scanning process.
THE SCANNER IS NOT
READING YOUR
FINGERPRINT
After an accepted fingerprint the scanner will
illuminate and hold a beep for 3 seconds,
signaling the safe’s batteries are low. Replace
batteries immediately to avoid being locked out
of your safe.
