Spirent GSS7725, Руководство пользователя

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GSS7725 Interference Generator User Manual
© Spirent Communications plc 2002-2017 B-1
Customer support
Spirent customer support
During normal office hours, you can contact Spirent Global Services in the United Kingdom, Asia
Pacific and the USA by e-mail, fax or telephone. The Global Services contact details are on the
next page.
Spirent Global Services can provide general information on any aspect of Spirent simulator
hardware or software; or they can answer specific questions. Spirent Global Services is available to
all customers under Warranty or with a maintenance agreement. Please note that Spirent Global
Services is available to customers without a maintenance agreement, but Spirent is not obliged to
provide solutions to any customer without a maintenance agreement.
Spirent Global Services aims to respond (or, where necessary, initiate a System Report) to any
query within one working day (local and national holidays permitting).
Spirent requests you tell them when your simulator behaves in an unexpected, unusual or
unacceptable way; including suspected faults or errors in the hardware, software or documentation.
Spirent’s fault reporting system will ensure Global Services can quickly return your simulator to
normal working operation. After contacting Spirent Global Services to report a fault, Global
Services staff will create a System Report (SR) and copy you with the SR reference number.
Spirent Global Services request you use the SR reference number in all correspondence relating to
that incident. All responses from Spirent in relation to your incident will contain the SR reference
number.
When you first contact Spirent Global Services to report a fault, please provide the following
information:
Your name

Your e-mail address

Your telephone or fax number

The types and version numbers of your Spirent software

The serial number of your test unit (located on rear panel)

A comprehensive description of the incident
Where appropriate, provide:

A copy of the [executable filename]_message_log.txt file

Copies of your scenario files, including all shared files. Provide a separate list, as a plain text
(*.txt) file, of all files you send Spirent.

Details of the repeatability of the incident

Details of changes to the system, including any new software added and all upgrades
(including SimGEN, new hardware, new drivers, Spirent software and so on)
This will enable a swift response and improve the service to you.