Operation manual - Spider ILD01G
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rev. 03-01-04-2019
14 WARRANTY CONDITIONS
LIMITED WARRANTY FOR NEW SPIDER EQUIPMENT
GENERAL PROVISIONS
–
The warranties described below are provided by D
VOŘÁK – svahové sekačky
s.r.o. (“Spider”) to the original purchaser of new equipment from Spider or authorised Spider
Distributors/Dealers. Under these warranties Spider will repair or replace, at its opinion, any covered parts
which is found to be defective in material or workmanship during the applicable warranty term. Warranty service
must be performed by a Distributor/Dealer or service centre authorised by Spider to sell and/or service the type
of equipment involved, which will use only new or remanufactured parts or components furnished by Spider.
Warranty service will be performed without charge to the purchaser for parts and labour. The purchaser will be
responsible, however, for any service call and/or transportation of product to and from the Distributor´s/Dealer´s
or service centre’s place of business, for any premium charged for overtime labour requested by the purchaser,
and for any service and/or maintenance not directly related to any defect covered under the warranties below.
a)
Spider provides Warranty:
•
for new Products according to the valid Warranty Conditions Spider will provide the
Distributor/Dealer with a Warranty for the Product for a maximum period of 36 months. from the
day the Product was delivered to the Distributor/Dealer
•
24 months for the Customer after purchase and registration of the Product
•
for new Spare Parts delivered outside the Product Warranty for a period of 3 months from the day
these were delivered to the Customer, but only under the condition that these were installed and
mounted by an authorized service Distributor/Dealer. Otherwise the Warranty is forfeit.
•
For new spare parts delivered under Warranty the Warranty period expires together with the
Warranty period of the whole Product
b)
The Distributor/Dealer is obliged to ensure performance of warranty inspections on the Product as
prescribed in the Operator’s Manual.
c)
In order for a warranty claim to be acknowledged, the purchaser must have had all prescribed warranty
inspections performed and recorded.
d)
In the case of defects reclaimed by the Customer in terms of the warranty period, the Distributor/Dealer
assesses and determines whether this concerns a defect in the warranty period, which can be
acknowledged (acknowledged warranty) or not and ensures repairs are carried out.
e)
If the Distributor/Dealer assesses the defect as one that can be acknowledged (acknowledged warranty),
they are obliged to request in writing that Spider acknowledges such warranty repair at the latest within one
month after the end of the month in which such warranty repair was performed. This can only be done
through a standard “Warranty Claim Report” form. Such request will include all information about the
method of assessment and solution of the warranty (description of defect, identification of defect,
description of repair, list of defective parts, hourly work by the service centre, specification of costs for
repair, photo/video documentation of the repaired part). Spider is obliged after investigation, to make a
decision on this request as whether to acknowledge the warranty or not.
f)
Spider will make a decision about the acknowledgement of the warranty claim without unnecessary delay,
latest within 60 days since the warranty claim is filed.
g)
If the warranty is acknowledged, Spider will write out a credit note to the Distributor/Dealer for costs
connected with the warranty repair
– i.e. the cost of spare parts and the hourly rate for service work
according to the valid repair norms.
h)
Spider is entitled to reject such warranty claim if the warranty was acknowledged by the Distributor/Dealer
in conflict with the warranty conditions. In such a case, Spider is not obliged to reimburse the
Distributor/Dealer for costs for performance of such warranty repair work.
i)
Acknowledged warranty repairs of commercial models (Spider XLINER, Spider ILD01, Spider ILD02,
Spider 2SGS and higher) up to the level of EUR/USD 100.00 (one hundred EUR/USD) per case are not
covered by Spider, costs connected with such repairs are inclu
ded in the Distributor’s/Dealer´s profit
margin.
j)
The Distributor/Dealer is obliged to ensure clear marking and storage of damaged spare parts, which were
replaced under warranty for the period of min. 12 months, as well as of all-important documents pertaining
to such warranty repair.
