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your local distributor or Horizon directly. This will enable Horizon to better answer your
questions and service you in the event that you may need any assistance. For questions
or assistance, please visit our website at www.horizonhobby.com, submit a Product
Support Inquiry, or call the toll free telephone number referenced in the Warranty and
Service Contact Information section to speak with a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country you
live and use the Product in, please use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a shipping carton. Please
note that original boxes may be included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. An Online Service Request is available
at http://www.horizonhobby.com/content/_service-center_render-service-center. If you
do not have internet access, please contact Horizon Product Support to obtain a RMA
number along with instructions for submitting your product for service. When calling
Horizon, you will be asked to provide your complete name, street address, email address
and phone number where you can be reached during business hours. When sending
product into Horizon, please include your RMA number, a list of the included items, and
a brief summary of the problem. A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with
a LiPo battery, please contact the appropriate Horizon Product Support
office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt verifying the
proof-of-purchase date. Provided warranty conditions have been met, your Product will
be serviced or replaced free of charge. Service or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed and payment
will be required without notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting the item for service you are
agreeing to payment of the service without notification. Service estimates are available
upon request. You must include this request with your item submitted for service. Non-
warranty service estimates will be billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Horizon accepts money orders and cashier’s checks, as
well as Visa, MasterCard, American Express, and Discover cards. By submitting any item
to Horizon for service, you are agreeing to Horizon’s Terms and Conditions found on our
website http://www.horizonhobby.com/content/_service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country
of use and ownership. If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible for arranging return
shipment of the un-serviced Product, through a carrier of the sender’s
choice and at the sender’s expense. Horizon will hold non-compliant
Product for a period of 60 days from notification, after which it will be
discarded.
