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our website at www.horizonhobby.com, submit a Product Support Inquiry at https://
horizonhobby.quickbase.com/db/bghj7ey8c?a=GenNewRecord, or call the toll free
telephone number referenced in the Warranty and Service Contact Information
section to speak with a Product Support representative.
Inspection or Services -
If this Product needs to be inspected or serviced and
is compliant in the country you live and use the Product in, please use the Horizon
Online Service Request submission process found on our website or call Horizon to
obtain a Return Merchandise Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes may be included, but are
not designed to withstand the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and is accepted at our
facility. An Online Service Request is available at http://www.horizonhobby.com/
content/_service-center_render-service-center. If you do not have internet access,
please contact Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for service. When calling Horizon, you will
be asked to provide your complete name, street address, email address and phone
number where you can be reached during business hours. When sending product
into Horizon, please include your RMA number, a list of the included items, and a brief
summary of the problem. A copy of your original sales receipt must be included for
warranty consideration. Be sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with
a LiPo battery, please contact the appropriate Horizon Product Support
office.
Warranty Requirements - For Warranty consideration, you must include
your original sales receipt verifying the proof-of-purchase date.
Provided warranty conditions have been met, your Product will be serviced or replaced
free of charge. Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service - Should your service not be covered by warranty,
service will be completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50% of the retail
purchase cost.
By submitting the item for service you are agreeing to payment of
the service without notification. Service estimates are available upon request. You
must include this request with your item submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour of labor. In addition you will be billed
for return freight. Horizon accepts money orders and cashier’s checks, as well as
Visa, MasterCard, American Express, and Discover cards. By submitting any item
to Horizon for service, you are agreeing to Horizon’s Terms and Conditions found on
our website http://www.horizonhobby.com/content/_service-center_render-service-
center.
ATTENTION: Horizon service is limited to Product compliant in the
country of use and ownership. If received, a non-compliant Product will
not be serviced. Further, the sender will be responsible for arranging
return shipment of the un-serviced Product, through a carrier of the
sender’s choice and at the sender’s expense. Horizon will hold non-
compliant Product for a period of 60 days from notification, after which
it will be discarded.