Technical Bulletin CS-15-07
Recommended Software Update Procedures
CS-15-07 PIVOT Recommended Software Update Procedures
March 2015
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1. You can load version 1.2 and version 1.3 onto your CMS and allow the phones to
complete their update to 1.3 and then load 1.4 onto the CMS to complete the update
procedure.
2. You can load version 1.3 and version 1.4 onto your CMS and load version 1.2 with a
separate HTTP web server.
Pivot uses HTTP as the primary update transport mechanism which enables you to use any
HTTP server to complete the upgrade process. To use multiple HTTP servers will require
manual intervention on each handset so for any installation with more than a few phones this
isn’t going to be a very good solution.
Your best solution will still be to use CMS, even if you need to load additional software to finish
the process, because this will not require you to modify the System Update server information.
How to Start
If you’ve got a new handset out of the box you can use SLIC to configure it for the WLAN and
CMS information, or you can just set things up manually. Again, for a few handsets this is fine
but for a large deployment you’re going to want to use SLIC. If you’re just updating phones so
they’re ready for a later deployment then manual is likely the way to go. We’ll walk you through
doing it manually here as the SLIC documentation already covers how to do this.
With your phone fresh out of the box you’ll want to go into Settings and then to Admin Settings.
The default password is admin, all lowercase. First, let’s turn on the wireless so we can do the
rest of our configuration steps. Click on Wi-Fi at the top and either select the SSID for your
network or press the ‘+’ to add a new one. Once you’ve connected to the WLAN, back up one
screen to the Admin settings and scroll to the bottom of the list. Under the System section,
press System update.
Here we’ll enter the Server Address as an IP address. This will be either the IP address of your
CMS or your HTTP server you’ve setup. The port will be 80 if using CMS or whatever you’ve
chosen if using your own HTTP server. The last bit that’s important is the Relative Path on
Server. This is where the file the phone will be downloading is located. If you’re using CMS then
this will be “media/otaupdate”, without the quotes. I recommend using a similar path on your
own HTTP server as well just to keep things simple. Otherwise, use whatever path you want off
of your root directory, or leave it blank to use the root.
Now that we’re on the WLAN and have setup the server information to update the software we
need to kick off the update process. So, go back one level to the Admin Settings and then back
one more level to Settings. At the bottom, press the About Phone and then press the System
Update option. You’ll see a small arrow pointing at a horizontal line in the top left corner of the
screen to indicate the download has initiated. Now, swipe the screen from the top to the bottom
to open the Status menu. Here you should now see the phone displaying the download
progress. Once the software is downloaded to the phone and verified it will be ready to apply
and the phone will make a tone to indicate this. Just press Reboot Now & Apply to complete the
update. The phone will reboot and load the new software.