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SpectraLink Corporation

Installation, Configuration, and Administration

NetLink SVP Server (within NetLink Telephony Gateway environments)

PN: 72-0178-02-E.doc

Page 26

7.

Troubleshooting via System Status Menu

Information about system alarms, and network status displays on various screens

accessed through the

System Status Menu

screen, which is opened from the main

menu of the NetLink SVP Server. See the previous sections for directions on how to

connect to the NetLink SVP Server and navigate to the

System Status Menu

.

Error Status

—displays alarm and error message information.

Network Status

—displays information about the Ethernet network to which the

NetLink SVP Server is connected.

Software Versions

—lists the software version for each SpectraLink component.

Gatekeeper Database

—not used in a NetLink Telephony Gateway environment.

Options on the System Status Menu provide a window into the real time operation
of the components of the system. Use this data to determine system function and to
troubleshoot areas that may be experiencing trouble.

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Содержание NetLink SVP100

Страница 1: ...NetLink SVP Server SVP100 Installation Configuration and Administration Within NetLink Telephony Gateway environments PN 72 0178 02 Issue E ...

Страница 2: ...but not limited to lost profits arising out of or related to this document or the information contained in it even if SpectraLink has been advised knew or should have known of the possibility of such damages Trademark Information SpectraLink LinkPlus Link NetLink SVP Are trademarks and registered trademarks of SpectraLink Corporation The SpectraLink logo is a registered trademark in the United Sta...

Страница 3: ...stalling telephone equipment Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Please visit spectralink c...

Страница 4: ...erver Capacity 7 2 5 Notes on System Configuration 8 2 6 System Diagram 9 2 7 System Components 10 2 8 The Front Panel of the NetLink SVP Server 12 3 Installing the NetLink SVP Server 13 3 1 Required Materials 13 3 2 Locate the NetLink SVP Server 13 3 3 Install the NetLink SVP Server 13 4 Configuring the NetLink SVP Server 15 4 1 Connecting to the NetLink SVP Server 15 4 2 The NetLink SVP II Syste...

Страница 5: ...k com resources manuals jsp NetLink Wireless Telephone WLAN Compatibility List 72 9000 00 Access Point Configuration Note 72 99xx 00 where xx indicates a number corresponding to the type of access point Available at http www spectralink com resources wifi_compatibility jsp Deploying NetLink Wireless Telephones Best Practices white paper Available at http www spectralink com resources white_papers ...

Страница 6: ... NetLink Wireless Telephones support basic WMM Wi Fi Multimedia if also supported by the AP as part of the 802 11e protocol If the AP supports WMM the wireless telephone automatically discovers and uses it WMM does not replace the NetLink SVP Server 2 2 Multiple SVP Servers Multiple SVP Server environments are those which have more than one NetLink SVP Server Up to 16 SVP Servers may be installed ...

Страница 7: ...sible per Server Total possible installed handsets 100 in active calls Number of NetLink Telephony Gateways required Erlang 15 in active calls 25 in active calls 50 in active calls 1 120 120 15 103 240 240 206 2 120 240 30 219 480 480 438 3 120 3202 40 336 640 640 640 1 An Erlang is a unit of telecommunications traffic measurement Strictly speaking an Erlang represents the continuous use of one vo...

Страница 8: ...formation when installing multiple SVP Server models across several different subnets Subnets are not recommended in NetLink Telephony Gateway environments IP multicast addresses are used when NetLink i640 and 8030 Wireless Telephones are installed This requires that multicasting be enabled on the subnet used for the NetLink wireless telephones SVP Server and Telephony Gateways Routers are typical...

Страница 9: ...k Telephony Gateways wireless LAN APs and Ethernet switch NetLink Telephony Gateway system example NetLink SVP Server Ethernet Switch access point Wireless POS wireless telephones access point desksets optional PBX NetLink Telephony Gateway NetLink Telephony Gateway NetLink Telephony Gateway NetLink Telephony Gateway NetLink Telephony Gateway Device supplied by SpectraLink CAT 5 cable 25 pair cabl...

Страница 10: ... the digital ports on most common brands of telephone systems PBX or key systems We also offer an analog NetLink Telephony Gateway that works with telephone systems CO PBX or Key Systems with analog loop start ports Access Points APs are supplied by third party vendors They provide the connection between the wired Ethernet LAN and the wireless 802 11 LAN APs must be positioned in all areas where w...

Страница 11: ...me side of the router NetLink SVP Server The NetLink SVP Server manages call network traffic It is required in any system when five or more NetLink Telephony Gateways are connected to the LAN Administrative computer An administrative computer is required for setup and maintenance of the NetLink Telephony Gateway and the NetLink SVP Server This computer may be temporarily connected directly to the ...

Страница 12: ... used for RS 232 connection to a terminal terminal emulator or modem for system administration LEDs LNKOK Lit when there is a network connection ACT Lit if there is system activity COL Lit if there are network collisions NETWORK Connects to wired Ethernet LAN ERROR Lit when the system has detected an error STATUS Indicate system error messages and status 1 Heartbeat indicates gateway is running 2 ...

Страница 13: ...proximately 4 x 12 5 x 7 inches and weighs about five pounds The unit can be wall mounted vertically or horizontally over plywood The SVP Server can also be rack mounted using a rack mount kit sold separately Locate the NetLink SVP Server in a space with Sufficient backboard mounting space for wall mount and proximity to the LAN access device switched Ethernet hub and power source Easy access to t...

Страница 14: ...84 inch by 12 1 inch centers approximately equivalent to 1 13 16 by 12 1 8 2 Insert the 8 3 4 inch screws in the pilot holes and tighten leaving a 1 8 inch to 1 4 inch gap from the wall Connect NetLink SVP Server to LAN Using a Cat 5 cable connect the NETWORK port on the NetLink SVP Server to the connecting port on the Ethernet switch Connect Power 1 Connect the power plug from the AC adapter to t...

Страница 15: ...e the serial connection is made Connect via the Serial Port 1 Using a DB 9 female null modem cable connect the NetLink SVP Server to the serial port of a terminal or PC 2 Run a terminal emulation program such as HyperTerminal or use a VT 100 terminal with the following configuration Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None 3 Press Enter to display the NetLink SVP ...

Страница 16: ...shown here System Status menu for viewing error messages status of operation and software code version SVP II3 Configuration allows you to set the mode and reset the system Network Configuration allows you to set network configuration options including IP address and hostname Change Password allows you to change the password for NetLink SVP Server access 3 SVP II is a designation used internally b...

Страница 17: ...stem with multiple NetLink SVP Servers the SendAll option is provided to speed configuration and to ensure identical settings The S SendAll option allows you to send that configuration parameter to every NetLink SVP Server on the LAN SendAll can only be used after the IP address is established on EACH NetLink SVP Server via the serial connection If you anticipate identical settings across the LAN ...

Страница 18: ...ee section 5 the Software Maintenance section for more information Valid source location entries are NONE disables IP Address The IP address of a network TFTP server that will be used to transfer software updates to the NetLink SVP Server DNS server and DNS domain These settings are used to configure Domain Name services Consult your system administrator for the correct settings These can also be ...

Страница 19: ...yslog server when an alarm is triggered Disable Telnet Service Prevents Telnet access into the SVP Server Reset the SVP Server for the change to take effect Upon reset the Telnet protocol server is not started The NetLink SVP Server must be reset in order to set the configuration options If the NetLink SVP Server is in Maintenance Lock you must manually reset it by selecting the Reset option in th...

Страница 20: ...ly lock for maintenance if the IP address is changed When this Maintenance Lock occurs the NetLink SVP Server must be reset upon exit All active calls are terminated during a reset SVP II Mode Set to NetLink when using a NetLink Telephony Gateway Ethernet link The SVP Server will auto negotiate unless there is a need to specify a link speed System Locked This option is used to take the system down...

Страница 21: ... class listed on the screen Administration tags set the priority for telnet TFTP and other administrative traffic Administrative traffic can have the lowest priority because it does not require voice quality WT In call traffic requires voice quality and may be set to a higher priority than WT Standby traffic RTP traffic is the audio traffic to the PBX It requires voice quality PBX traffic is not a...

Страница 22: ...ords the received DSCP value from the Gateway is passed transparently Reset System If this option is selected you will be prompted to reset the NetLink SVP Server upon exiting this screen The NetLink SVP Server should be reset at the end of any maintenance procedure that requires a reset either via Maintenance Lock or manually via Reset System Note that resetting the NetLink SVP Server will termin...

Страница 23: ... the following requirements It must be more than four characters but cannot exceed 16 characters The first character must be a letter Numbers or letters are allowed No dashes spaces or punctuation marks etc are allowed Select Change Password from the main menu A screen similar to the following will appear Enter the information and either select Set Password or press the S key to set the new passwo...

Страница 24: ...d does not affect wireless telephone calling functionality In a NetLink Gateway environment the addition of an SVP Server is detected as soon as the new SVP Server is running The new SVP Server will immediately start providing the timing function for the appropriate wireless telephones The user should not detect any change The removal of an SVP Server is detected within one minute During this time...

Страница 25: ...P Server uses TFTP to check the software version it is running against the version in the TFTP location If there is a discrepancy the NetLink SVP Server will download the version in the TFTP location Software Updates Lock the NetLink SVP Server in the SVP II Configuration screen prior to updating the software Downloads for the NetLink SVP Server are available from http www spectralink com software...

Страница 26: ... directions on how to connect to the NetLink SVP Server and navigate to the System Status Menu Error Status displays alarm and error message information Network Status displays information about the Ethernet network to which the NetLink SVP Server is connected Software Versions lists the software version for each SpectraLink component Gatekeeper Database not used in a NetLink Telephony Gateway env...

Страница 27: ...n displays active alarms on the NetLink SVP Server The following table displays the list of alarms and a description of the action to take to eliminate the alarm Alarm Text Action Maximum payload usage reached Reduce usage clear alarm Maximum telephone usage reached Reduce usage clear alarm Maximum access point usage reached Reduce usage clear alarm Maximum call usage reached Reduce usage clear al...

Страница 28: ...his information can help troubleshoot network problems A sample screen is displayed here Ethernet Address MAC address of the NetLink SVP Server hexadecimal System Uptime the number of days hours and minutes since the NetLink SVP Server was last reset Net the type of connection to the Ethernet switch currently utilized See SVP100 Capacity for more information Data is transmitted over SpectraLink co...

Страница 29: ...ng System Uptime bytes bytes transmitted packets packets transmitted errors Sum of all transmit errors heartbeat late collision repeated collision underrun carrier drop packets dropped due to insufficient memory fifo underrun occurred during transmission carrier carrier lost during transmission collisions packets deferred delayed due to collision SVP II Access Points in Use APs in use by wireless ...

Страница 30: ...t recent version and will assist SpectraLink engineering and or customer support in troubleshooting software problems This screen also displays the model type From the System Status Menu select Software Version A sample screen is displayed here Note that the software versions on your system may be different from the versions displayed in the above sample screen The table below shows the descriptio...

Страница 31: ...pdates 23 Error Status 25 Ethernet switch description 10 Hotline 5 NetLink SVP Server Front Panel 12 NetLink SVP Server 6 NetLink SVP Server Location 13 NetLink SVP Server Mounting 13 NetLink SVP Server Mounting 14 NetLink SVP Server Alarms 25 NetLink SVP Server administration 15 NetLink Telephony Gateway Description 10 Network Status 26 Power 13 Serial Connection 15 Site Preparation 13 Software U...

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