Spectra PowerBox 310 Series, Руководство пользователя, Страница: 7 / 116

Spectra GmbH & Co. KG User Manual
sales@spectra.de Spectra PowerBox 310 7
RMA
Before sending your product in, you will need to fill in a Spectra RMA Request Form and obtain a
RMA number from us. Please go to www.spectra.de/RMA to fill in this form. Our staff is available at
any time to provide you with the most friendly and immediate service.
 RMA Instruction
 Customers must fill in Spectra Return Merchandise Authorization (RMA) Request Form
and obtain a RMA number prior to returning a defective product to Spectra for service.
 Customers must collect all the information about the problems encountered and note
anything abnormal and describe the problems on the “Spectra Service Form” for the RMA
number apply process.
 Charges may be incurred for certain repairs. Spectra will charge for repairs to products
whose warranty period has expired. Spectra will also charge for repairs to products if the
damage resulted from acts of God, environmental or atmospheric disturbances, or other
external forces through misuse, abuse, or unauthorized alteration or repair. If charges will
be incurred for a repair, Spectra lists all charges, and will wait for customer’s approval
before performing the repair.
 Customers agree to insure the product or assume the risk of loss or damage during transit,
to prepay shipping charges, and to use the original shipping container or equivalent.
 Customers can be send back the faulty products with or without accessories (manuals,
cable, etc.) and any components from the system. If the components were suspected as
part of the problems, please note clearly which components are included. Otherwise,
Spectra is not responsible for the devices/parts.
 Repaired items will be shipped along with a "Repair Report" detailing the findings and
actions taken.