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4. HELP & ADVICE
If you need advice on any aspect of use or maintenance then
please contact:
Specialised Orthotic Services Ltd. (SOS)
on 0044 (0)1283 520400.
5. REPAIRS & SERVICE
Within the warranty period.
All NESSIE’s manufactured by Specialised Orthotic Services Ltd. carry a guarantee on the
main parts for 12 months, excluding covers and straps which are guaranteed for 3 months.
This guarantee only applies to correct usage of the product.
If during this period the product becomes defective and needs repair then please contact
SOS.
Outside the warranty period.
For any goods requiring repair or attention after the guaranteed period, an assessment can
be made as to the cost of the work required.
On acceptance of this quotation the work will proceed.
Misuse or neglect.
The repairs necessary resulting from misuse or neglect, whether within the warranty
period or not, will be charged for.
6. MEDICAL DEVICES DIRECTIVE 93 / 42 EEC (Class 1 Device)
Specialised Orthotic Services Ltd. in compliance with the Medical Devices Directive
have an obligation to investigate and take corrective action on defective devices. To assist
us with this procedure we would appreciate your assistance in meeting this obligation by
informing us as soon as possible and make the device available for inspection as soon as
possible having become aware of a defect.
We are required to notify the Competent Authority of certain types of incidents within 10 to
30 days.
As part of our quality system we have established
procedures to deal with such incidences and would
appreciate your swift notification to us via our
telephone, fax or e-mail details at the end of this users
manual.