26
AFTER SALES SUPPORT
0345 605 2067
WARRANTY
If your device develops a fault, please don’t hesitate to contact our customer service
department on 0345 605 2067, we can solve 80% of problems via the phone.
1. These warranty terms cover additional warranty rights and do not affect your statutory
warranty rights. All our products are covered by a 3 year manufacturer warranty.
2. Claims must be accompanied by Proof of Purchase. This must be in the form of a Sales
receipt or Bank statement and must show that the product has been purchased within
the warranty period as described under point 1, from the retailer that it was originally
bought from. Please keep your receipt safe or staple it to the back of this manual for
future reference.
3. Our warranty covers problems caused by material or manufacturing defects, and will
result in the repair of these defects or replacement of the device with a like for like or
similar article.
4. Our devices have not been designed for commercial, trade or industrial applications, any
signs of use of the equipment in these application or equivalent activities, invalidates the
warranty.
5. The following are also excluded from our warranty:
A. Faults due to accidents, customer misuse or unauthorized repairs
B. Consumable Parts such as cutting line, plant protector, handles, knobs, cable and
other accessories that are compatible with the product.
C. Failure due to lack of routine maintenance.
D. Failure as a result of not using the equipment in accordance with the manual and
safety instructions
E. The adjustment of cables, or spools
Warranty claims should be submitted before the end of the warranty period, see point 1,
but a paid service exists for repairs commissioned after this period. The original warranty
period remains applicable to the device even if repairs are carried out or parts are replaced.
In such cases, the work performed or parts fitted will not result in an extension of the
warranty period, and no new warranty will become active for the work performed or
parts fitted.
If you have any problems or questions concerning your garden power tool, please contact
our after sales service at 0345 605 2067.
